Presales Solutions Architect - Collab

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.  As a Sr. Specialty Solutions Engineer (Pre-Sales), you will play a key role in driving customer success and supporting a national sales team. You will leverage your expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems to design and implement innovative, scalable solutions that meet customers' unique needs. This position requires technical acumen, business development skills, and the ability to deliver an exceptional white-glove customer experience. Why AHEAD:   Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.   We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.   India Employment Benefits include:  Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership   country: IN all locations: [Gurugram, Haryana] commitment: Full Time department: ( Client Services / Solutions ) location: Gurugram, Haryana team: DC Specialist Technical Expertise:: In-Depth Knowledge of: Cisco Collaboration Stack: Cisco Unified Communications Manager (CUCM) Cisco Webex Licensing and BOM creation via CCW Cisco Contact Center Solutions: Cisco Contact Center Express (CCX) Webex Contact Center Microsoft Teams Phone: Teams Phone migrations Licensing expertise Voice Systems: Design and implementation of enterprise voice systems SIP/PSTN design and enterprise voice migrations Cisco ISRs   Mid-Level Knowledge of:   UCaaS providers: Zoom Phone, 8x8 CCaaS providers: Five9, Genesys, 8x8 E911 providers Network, security, and infrastructure technologies Audio Visual (AV) systems AudioCodes SBC Poly Business Requirements:: Ability to manage and negotiate with customers and partners Drive business development within the customer base Deliver customer success through a white-glove experience Self-starter who thrives in a collaborative team environment Expertise in BOM (Bill of Materials) and SOW (Statement of Work) creation Salesforce proficiency Capacity to work through long sales cycles, maintaining a customer-centric approach Support a national sales team with technical expertise Create customer-facing diagrams and deliver PowerPoint presentations Develop go-to-market strategies Partner management Maintain a positive, can-do attitude Some travel may be required