Sr Engineer -Compute

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.  The High-Performance Computing Compute Engineer is primarily responsible for the overall health and maintenance of the physical cluster and server technologies in our managed services customer's environments. Our Compute Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers.     Why AHEAD:   Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.   We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.   India Employment Benefits include:  Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership   country: IN all locations: [Gurugram, Haryana] commitment: Full Time department: ( Managed Services ) location: Gurugram, Haryana team: MS Infrastructure Principal Duties and Responsibilities : Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities  Plan and perform software and firmware maintenance activities  Assess customer environments for performance and design issues and propose resolutions  Work across technical teams to troubleshoot complex infrastructure issues  Create and maintain detailed documentation  Serve as a subject matter expert and escalation point for compute technologies  Work with vendors to resolve compute issues  Communicate with customers and internal team with transparency  Participate in on-call rotation  Completion of training and certification as assigned to further skills and knowledge  Education and Experience : Bachelor’s degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education  5+ years of advanced Linux administration and troubleshooting  5+ years managing RedHat OpenShift Kubernetes and Virtualization clusters  5+ years of expert level experience managing infrastructure in high-performance computing environments including configuration, troubleshooting, and best practice  2+ years of experience with Nvidia DGX preferred  Experience with HPC schedulers (e.g., SLURM, Kubernetes, PBS, Run:ai) required  Proficient in physical server environments  Experience configuring, maintaining and troubleshooting containers  Experience with storage technology (e.g., Ceph or Vast Data Platform) and distributed file systems (e.g., Lustre, GPFS, NFS, GlusterFS)  Experience with machine learning or data science workflows in HPC/AI environments  1+ years working with monitoring platforms (e.g., Prometheus, Grafana); Elastic Observability experience is a bonus  1+ years working with an enterprise ITSM system: Service Now is a bonus  Previous experience with automation tools such as Ansible, Puppet, or Chef a plus  Managed Services or consulting experience is required  Strong background with customer service  High level problem-solving and communication skills  Strong oral and written communications skills  Related Linux, Nvidia, Scheduler, Containerization, Virtualization, and Clustering certifications are a bonus