Account Manager 🇪🇸

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.   Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, Scuffers and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.   Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.     About the role 🚀     As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success.   Build a genuine, long-term partnership - Build and maintain strong relationships with merchants in your portfolio - Support the various stakeholders in their day-to-day use of the Bigblue service - Be a trusted advisor and a business advocate for our merchants   Grow hand-in-hand - Contribute to our merchant’s strategic development and identify metrics that drive growth - Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment - Identify new opportunities and upsell   Champion customer excellence - Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations - Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue - Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes). Process 1. Informal discovery call (Google Meet) 2. Experience deep dive (Google Meet) 3. Case-study 4. On-site interviews (in our Madrid offices, half-day) 5. References country: ES all locations: [Madrid] commitment: Full-time job department: Merchant location: Madrid team: AM Requirements 🙌: min 2+ year of experience in a CSM/Account Management/Sales position Doer-mentality Hustling multi-tasker and thrive in a fast-paced environment Not afraid of operational day-to-day Problem-solver Fluent in English Excellent interpersonal skills Bonus point 🥇: Entrepreneurial spirit Passion about digital and making life simpler with technology Challengers: you like solving new problems and are never settling for how something ‘has always been done’ Why join Bigblue: 💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future. 💙 Founders-led company with an innovative, caring culture. 🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results. 🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network. 🍱 110€ per month for restaurants and delivery. 🚌 15€ per month for public transport. 🧘‍♀️ ClassPass membership for fitness & wellness. 🖥️ MacBook or any setup you need — your choice of equipment to do your best work. 🩺 100% health insurance coverage with Benefiz.     Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger. Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.