UX Researcher II

Overview At Brooklinen, we believe that comfort creates happiness — and that starts with truly understanding our customers. We’re looking for a thoughtful, curious, and collaborative UX Researcher II to help our Product Design team make better, faster, and more customer-informed decisions. In this role, you’ll execute and support research that brings the voice of the customer into product development and experience design. You’ll report to our Director of Product Design and partner closely with Product Design, Product Management, Engineering, and Brand to help shape digital experiences that feel intuitive, seamless, and grounded in how our customers actually shop and live. This is an ideal opportunity for someone with a strong foundation in UX research who is excited to grow their craft, contribute to meaningful work, and develop into a more strategic research partner over time. What You’ll Do Research Execution Execute moderated and unmoderated UX research studies, including usability testing, interviews, and surveys Develop research materials such as discussion guides, surveys, and usability test plans Help validate concepts, flows, and experience improvements before development Research Planning & Synthesis Support the planning and synthesis of research in partnership with Product Design and cross-functional stakeholders Translate business questions and product challenges into clear research approaches with guidance from senior team members Synthesize findings into clear, actionable insights and recommendations Cross-Functional Partnership Partner closely with Product Design, Product, Engineering, Brand, and other stakeholders to inform decisions Communicate research outcomes through concise readouts, presentations, and written summaries Ensure research insights are reflected in product and design decisions Customer Understanding & Impact Contribute to research across key digital customer journeys (e.g., navigation, PDPs, cart, checkout, search), in close partnership with Product and Design Help the team better understand not just how customers shop, but how they make decisions in the context of their everyday lives Balance rigor with speed, delivering thoughtful insights in a fast-paced environment What Success Looks Like Independently execute research studies end-to-end with strong attention to detail and quality Build strong working relationships with Product Design, Product, and Engineering, and become a trusted partner in bringing the customer perspective into decisions Deliver research findings that are consistently clear, actionable, and easy for stakeholders to apply Contribute to faster, more confident product decisions by balancing rigor with speed Demonstrate strong judgment in selecting appropriate research methods with guidance, and continue to grow your craft over time Help improve key moments across the digital experience, supporting a more seamless and intuitive customer journey Actively seek feedback and continue building your ability to connect customer insight to business impact Help the team create experiences that feel intuitive and relevant to how our customers want their homes to feel We’re Looking For 3+ years of experience in UX research, product research, market research, or a related applied research setting Experience executing moderated and unmoderated research from study setup through synthesis Familiarity with core research methods such as usability testing, interviews, surveys, and concept testing Ability to translate research findings into clear, actionable recommendations Experience working with common UX research and analytics tools (e.g., UserTesting, Maze, Dovetail, Google Analytics) Strong written, verbal, and presentation skills Experience collaborating with cross-functional partners in a fast-paced environment Strong curiosity, attention to detail, and a growth mindset Nice to Have Experience researching eCommerce or other high-traffic digital experiences Familiarity with behavioral analytics and interest in connecting qualitative insights with performance data Experience supporting research across customer journeys such as navigation, PDPs, cart, checkout, or search Comfort working through ambiguity and managing multiple priorities Interest in leveraging AI tools to improve research efficiency Familiarity with Figma and collaboration tools to support research execution and communication Compensation Base salary range: $85,000–$135,000, plus equity.Compensation is determined based on experience, skills, and market data. Benefits & Perks • Up to 100% medical, dental, and vision coverage (employee-only)• Fertility & family-building support (up to $20,000 lifetime)• 401(k) with a 4% company match• 16 weeks fully paid parental leave• 20 vacation days (25 after 5 years) plus year-round Summer Fridays• Hybrid work schedule with two core in-office days (Tues–Thurs)• Remote Thanksgiving week and remote last week of December• Up to four additional remote weeks per year with approval• 40% employee discount plus seasonal product allowance• One Medical, Talkspace, and $1,000 per year via Joon for wellness• One-month paid sabbatical at five years Why Join Us? Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger. About Brooklinen Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other. #LI-Hybrid #LI-MK Offices: Brooklyn, 11201, New York, New York, United States (New York HQ);