VP, Business Service Management

Who We Are Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe. Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance. About Our Team Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently. What We’re Looking For Reporting to the Head of Enterprise Systems, the VP, BSM leads the delivery of the most complex IT programs driving program execution, governance, and strategic alignment. This role is a hands-on, product-oriented role that sits at the intersection of business needs and modern data tooling. You’ll own the delivery of high-impact applications without owning backend infrastructure. You will guide solution delivery from the enterprise systems perspective, partnering with technical teams (data engineering, platform teams, architects) and business stakeholders to drive value-focused application development. Your role centers on solution execution and stakeholder alignment, not platform-level architecture. Responsibilities: Own large-scale, strategic programs cutting across departments and domains Define and improve delivery governance frameworks Partner with senior IT and business leaders to align priorities and execution Gather and refine product and business requirements in collaboration with stakeholders Translate business needs into functional and technical specifications Collaborate closely with engineering teams during development cycles Conduct functional validation, user acceptance testing (UAT), and feedback loops for newly built systems Required Skills: 10+ years of program or portfolio leadership in Enterprise IT Expertise in Agile/SAFe delivery frameworks Strong background in business analysis and product management Familiarity with requirements definition tools and test planning (e.g., Jira, Confluence) Ability to manage end-to-end product lifecycle, from concept through validation Excellent stakeholder management and executive communication Ability to assess program health, surface risks, and drive resolution Experience with Palantir is a plus Qualifications: Bachelor’s or master’s in Technology, Business, or related field Deep understanding of enterprise systems and technology delivery Experience aligning large programs to strategic objective Define success metrics and ensure the product delivers measurable business value Coordinate with External Vendor and internal teams to align product delivery with strategic goals Manage the backlog, user stories, and acceptance criteria in close collaboration with data and platform engineering teams Strong capability as a Product Owner or Product Manager for enterprise platform implementations Engage with business and technical stakeholders to capture use cases and translate them into product capabilities Strong capability in stakeholder engagement, use case definition, and agile backlog management Understanding of data platforms, analytics, and visualization tools Act as a central point for escalation, feedback loops, and post-deployment support across impacted teams Identify change impacts, readiness needs, and mitigation strategies in partnership with business stakeholders Lead initiative-level communication strategy, ensuring consistent messaging across leadership and delivery teams Develop and execute change management plans to support stakeholder adoption and minimize resistance Experience designing stakeholder engagement plans, training roadmaps, and communications collateral Strong written and verbal communication skills tailored for executive and operational audiences Proven experience leading organizational change management for large-scale IT or platform implementations   #LI-AC1 #LI-Hybrid #LI-Onsite Salary Range: $180,000.00 - $210,000.00 Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information. Offices: Fort Lee, New Jersey, United States (Fort Lee, NJ );