Senior Merchant Operations Executive

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout. ShopBackers' DNA Grit - We tackle all challenges head-on, working together to solve problems and achieve success. Hunger - We value hard work, and having relentless drive. Speed - We move fast and have a bias for action, all to deliver maximum impact. Impact - We focus on results, always aiming for the best possible outcomes and timelines. Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.   Exclusively for ShopBackers Career progression paths and opportunities to take on greater challenges that help you realise your ambitions. Be part of a winning team on a journey to global scale. Competitive compensation based on your performance. Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day. ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference! country: PH all locations: [Manila, Philippines] commitment: Full-time department: 5. Operations location: Manila, Philippines team: Operations - Regional Your Adventure Ahead: Execute commercial rate setups and complex requirements by assessing system capabilities, recommending solutions, and articulating trade-offs Demonstrate a strong understanding of merchant requirements and ensure quality through effective validation checks Monitor operational performance metrics, identify trends, and drive corrective actions Proactively identify and resolve issues, collaborating with relevant teams and ensuring end-to-end resolution Adapt quickly to changes in processes, tools, and business needs while maintaining efficiency Contribute to the design, documentation, and continuous improvement of SOPs and workflows Essentials to Succeed: 2-3 years of experience in operations or merchant support, e-commerce, or fintech experience is a plus Strong understanding of operational KPIs with a track record of meeting or exceeding targets High attention to detail. Solid grasp of SOPs and internal system capabilities, with the ability to identify gaps and contribute to process improvements  Strong problem-solving and critical thinking skills. Able to recommend solutions to meet commercial asks based on system capabilities.  Effective communicator with stakeholder management and escalation skills Proficiency in MS Excel / Google Sheets (formulas, basic dashboards) and SQL Adaptable, customer-focused, and comfortable working in a fast-paced environment, with a willingness to learn new tools and technologies Strong interest in and use of Generative AI tools (e.g., ChatGPT, Cursor) to enhance workflows and drive operational efficiency