Sr UX Researcher

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role We are looking for a Sr. UX Researcher who owns their space, moves quickly, and drives real product decisions within the secrets management space. This role is the primary customer advocate for our password management capabilities. You will be responsible for identifying meaningful problems across this ecosystem, delivering actionable insights, and influencing what gets built. Success in this role means research is not just conducted; it is used to shape product direction and prioritization. You will operate in a high-velocity environment where speed and clarity matter. This is not a role for someone who waits for requests or delivers academic-style research. You are expected to form strong points of view, challenge assumptions, and ensure the customer perspective is represented in key decisions, even in the face of strong opinions This role offers high ownership, direct impact on product direction, and the opportunity to solve complex problems in enterprise secrets management, including credential storage, access workflows, and usability of security controls across both admin and end-user contexts. What You’ll Do Own UX research for BeyondTrust’s password and secrets management capabilities Identify and prioritize high-impact problems across both administrator and end-user experiences Deliver fast, high-quality research that keeps pace with product development Translate insights into clear, actionable recommendations, not just findings Influence roadmap and prioritization decisions through evidence and strong point of view Partner closely with Product, Design, and Engineering to shape both problem definition and solution direction Act as the primary customer advocate in product discussions, ensuring user needs are represented across multiple user types Push back on assumptions and challenge decisions when they are not aligned with user needs Conduct end-to-end research using a mix of methods Synthesize qualitative and quantitative data to uncover high-impact opportunities Build strong relationships with PMs, designers, and engineers to ensure research is trusted and used Operate independently and manage multiple high-priority efforts without heavy support What You’ll Bring 5–10 years of experience working on complex enterprise or B2B products Proven experience driving product decisions through UX research Strong working knowledge of enterprise software and complex administrative workflows Experience or familiarity with cybersecurity domains such as: Password/secrets management Credential storage, rotation, and lifecycle workflows Experience delivering both qualitative and quantitative research Demonstrated ability to operate at speed and deliver actionable insights Experience influencing stakeholders and navigating strong opinions Exposure to AI methods for expediting research Nice To Have Excellent communication and storytelling skills Strong ability to influence without authority Comfortable working in fast-paced, evolving environments Highly self-directed and accountable Able to manage multiple priorities and deliver consistently Who You Are You don’t wait to be told what to research: you identify the problems that matter You are comfortable forming and defending a point of view You prioritize clarity and impact over perfect methodology You know how to balance speed with quality You can navigate strong personalities and still advocate for the user You focus on outcomes, not just activities Better Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. About Us BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at http://www.beyondtrust.com/.  #LI-DF1 Offices: Toronto, Ontario, Canada (Remote Canada); (Remote United States);