Senior Driver Operations Manager

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice country: HK all locations: [Hong Kong SAR] commitment: Full-time department: Driver Operations location: Hong Kong SAR team: Driver Operations What you'll do: Build and lead a small team to improve key pillars of Lalamove’s supply ecosystem, including lifecycle management, anti-fraud, service quality, and safety. Build global standards for critical lifecycle events and supply policies to ensure compliance and operational agility across all markets Identify gaps between Standard Operating Procedures and on-ground execution to improve market performance Work closely with functional and local stakeholders to ensure the effectiveness of cross-functional projects Closely communicate and collaborate with representatives of assigned markets to facilitate understanding, initiatives planning and execution, learnings, implementation, and enforcement to address local problems and opportunities What you'll need: At least 5 years of experience in Operations, Trust & Safety, or Platform Governance within a high-growth marketplace (e.g. Logistics, Food Delivery, or Ride-hailing) At least 2 years of experience in output-driven management Strong stakeholder management and project management experience to drive and influence the success of cross-functional projects High proficiency in English and strong communication skills to translate complex problems into actionable plans across different regions Analytical and data-driven, must be comfortable using data and curious about facts, able to empathize with stakeholders from diverse backgrounds, and willing to dig deep and understand underlying root causes Ability to champion new processes from plan to close Positive, passionate, proactive, highly self-initiative, and attentive to details Immediate availability is preferred