Client Strategy Lead

ABOUT THE ROLE We’re looking for a Client Strategy Lead to play a pivotal role in owning client relationships, driving integrated strategy across disciplines (creative, media, CRO), and championing business growth for our clients - and for Pearmill. You’ll be the connective tissue between our internal teams and our clients - ensuring we’re not only meeting expectations, but identifying new opportunities, surfacing risks early, and creating long-term impact. This role is not channel- or craft-specific. You won’t be expected to write copy or optimize bids - but you will be expected to understand the dynamics of each and bring the pieces together into a single, compelling strategy. This role reports into our CEO (for now), but is expected to grow into a leadership path within our client services org as we scale. WHAT YOU’LL DO - Own the client relationship end-to-end, building trust and delivering strategic value across creative, media, and CRO. - Lead the strategic vision across all disciplines for your accounts - ensuring we’re driving measurable outcomes, not just completing tasks. - Synthesize input from craft teams (e.g. Paid Social, Creative, Search, CRO) into a cohesive client-facing strategy. - Facilitate QBRs and strategic check-ins with clients - bringing thought-starters, insights, and cross-functional POVs to the table. - Identify risks and opportunities early - whether it’s signs of churn or whitespace for upsell - and work with internal partners to act on them. - Drive internal alignment across media, creative, and CRO so that the whole team is rowing in the same direction. - Be a retention engine. You are the heartbeat of the account - ensuring we’re meeting goals, exceeding expectations, and expanding the relationship over time. - Lead or co-lead new client pitches translating agency capabilities into tailored proposals that win new business. - Maintain awareness of industry dynamics and emerging trends, providing forward-thinking insights to both clients and internal teams. ABOUT YOU - You have 7+ years of experience in performance marketing, strategy, client services, or integrated account management. - You’re a business systems thinker who can zoom out and connect the dots - across data, creative, and human dynamics. - You've demonstrated success in growing client relationships and expanding scope beyond initial engagements. - You're a confident, consultative communicator who can be respectfully confrontational when needed to drive better outcomes. - You’re proactive, curious, and solutions-oriented - you don’t just flag problems, you propose next steps. - You have experience managing integrated marketing strategies across multiple channels (paid search, paid social, etc.). - You can translate ambiguity into action - bringing structure, clarity, and momentum to a situation. WHAT YOU’LL FIND HERE - Competitive salary with bonus structure tied to client satisfaction, retention, and growth - 99% coverage for health, dental, and vision - Distributed, remote, and global culture - Unlimited vacation with 3-weeks required vacation - Unlimited mental health or physical health leave - Remote work budget to make it easier to work from wherever you feel most productive! - Monthly physical activity budget to get your body moving - 16 weeks of fully paid parental leave - Stipend for laptop and other home office equipment - Annual indoor plant budget - Annual company-wide retreat - Yearly stipend for books, seminars, courses, and coaches - Matching for charitable donations - Clear career progression path toward senior client leadership roles DIVERSITY, EQUITY, AND INCLUSION Pearmill is a diverse company with team members hailing from all backgrounds and walks of life. We’re a globally-distributed team and committed to continuing to build a company that represents the world we live in. We encourage candidates of underrepresented groups to apply.