Principal Product Operations Manager

About Us:  Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape.  At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.  About the role:  We are looking for a Principal Product Operations Manager to serve as the connective tissue between our customers, product teams, and engineering organization. In this role, you will own and evolve the product operations function, translating complex customer requirements into scalable systems, processes, and high-quality product delivery across our agile e-commerce and ad tech product portfolio.  This is a high-impact, cross-functional role for a strategic operator and strong influencer who is equally comfortable diving into technical systems and shaping how teams plan, build, and deliver products at scale. You will play a critical role in improving delivery performance, enabling better product outcomes, and driving operational excellence across the organization.  Responsibilities:  Product Operations Strategy & Ownership  Own and evolve the product operations strategy and roadmap, aligning operational investments with product and business priorities  Own and continuously improve the end-to-end product delivery process, with accountability for delivery predictability, quality, and cycle time across teams  Design and implement scalable operating models, intake frameworks, and prioritization processes that support a multi-team product organization  Identify systemic inefficiencies and drive cross-functional initiatives to improve operational performance at the organizational level  Customer & Requirements Leadership  Serve as the primary bridge between customer-facing teams and product/engineering, leading the translation of complex business needs and customer feedback into clear, structured, and prioritized product requirements  Lead discovery sessions, workshops, and stakeholder interviews to surface both functional and non-functional requirements  Define and enforce standards for requirements quality, acceptance criteria, and success metrics across teams  Ensure alignment between customer needs, product strategy, and delivery execution  Delivery Excellence & Program Leadership  Own visibility into product delivery health, proactively identifying risks, dependencies, and trade-offs across teams  Drive accountability for delivery outcomes, including velocity, quality, predictability, and alignment to product and business goals  Lead cross-team coordination for high-impact and ambiguous initiatives, ensuring alignment and successful execution  Partner with product leadership to translate operational insights into roadmap and prioritization decisions  Technical & Cross-Functional Influence  Partner closely with engineering and architecture teams to influence technical decisions, surfacing trade-offs, dependencies, and scalability considerations  Act as a bridge between technical and non-technical stakeholders, ensuring clarity and alignment across system design, API integrations, and data infrastructure  Review and validate technical approaches and documentation, ensuring alignment with product requirements and long-term scalability  Data-Driven Operations & Continuous Improvement  Define and own product operations metrics, dashboards, and reporting frameworks to measure delivery performance and product outcomes  Use data to identify trends, diagnose systemic issues, and drive continuous improvement initiatives across teams  Establish and scale operational playbooks, governance models, and escalation frameworks  Ensure alignment between delivery execution and customer experience, product performance, and business impact  Agile Leadership & Enablement  Champion and evolve agile best practices across a multi-team product organization, driving consistency, maturity, and continuous improvement  Coach teams on effective planning, backlog management, and execution strategies to improve throughput and delivery quality  Lead initiatives to reduce cycle time, improve predictability, and minimize defects across teams  Skills & Qualifications:  6+ years of experience in product operations, technical program management, or related roles within a technology-driven product organization  Proven track record of owning and scaling product operations processes across multiple teams or product areas  Deep experience in e-commerce and ad tech environments  Strong technical fluency — comfortable influencing discussions involving APIs, data models, system design, and platform architecture  Demonstrated ability to translate complex, ambiguous problems into structured frameworks and scalable solutions  Expertise in agile methodologies (Scrum, Kanban, SAFe) and associated tooling (Jira, Confluence, Linear, etc.)  Strong analytical and systems-thinking mindset, with experience defining and using metrics to drive decision-making  Exceptional communication and stakeholder management skills, with the ability to influence without authority at all levels of the organization  Benefits:  Flexible Paid Time Off   Paid Holidays and Floating Holidays  Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance  401k with Employer Match  Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization  Paid Parental Leave  Company-subsidized membership to Wellhub  The annual base salary range for this position is $150,000-$160,000. The actual salary will vary depending on the applicant’s experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue’s highly attractive incentive plans, full details will be provided during the recruitment process.  #LI-Remote Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Offices: (Pacvue);