Sales Ops and Commissions Analyst

About us GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.  GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions. We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States. At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!  And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply! The role Sales Ops is a force multiplier and "the critical link between the development and the execution of the sales strategy and go-to-market strategy." The team's mission is to increase the productivity and effectiveness of our customers and our GC colleagues by reducing friction in the sales process. The Sales Ops Analyst will play a vital role in this mission, directly empowering our commercial teams and driving efficiency through robust system management, data integrity and user support. Diagnosing and fixing issues in http://salesforce.com and in our commissions data will be a large part of this role. Our Tech Stack and Tools: Salesforce, Qobra, Revenue Cloud, Docusign, Kernel, Cognism, LinkedIn Sales Navigator, Salesloft, Gong, ChiliPiper, Crossbeam. What excites you Acting as a key partner to our Commercial teams, providing essential deal desk support and collaborating with a broad range of stakeholders across Sales, RevOps, Legal and Finance to guide deals from lead to close Taking ownership of system health across our sales tech stack, triaging user issues via Jira, performing audits and maintaining configurations for security, permissions and data integrity Translating business needs into effective tooling and process solutions, including gathering requirements, building configurations and supporting business process automations Enabling user adoption through clear training and communications, and proactively identifying productivity-boosting improvements across the stack Applying best practices and conducting rigorous testing to ensure robust, scalable outcomes Translating a technology-driven vision into tangible business outcomes Driving alignment on our vision and strategy, so every GeeCee has a clear understanding of our priorities, why they're important, and how their work impacts GoCardless' success Building trust and connection, so GeeCees are engaged as true advocates of the business, feel they have a clear voice, are listened to, and continue to deliver outstanding work through periods of transformational change Contributing to a vibrant culture where everyone feels a sense of belonging and loves working here Co-owning a significant portion of our commissions operations, approximately 40% of this role, including managing commissions data accuracy, supporting monthly/quarterly payment cycles, working closely with Finance and administering commissions tooling (primarily Qobra). What excites us Proven experience in a Sales Operations, Revenue Operations or similar analytical role Hands-on experience working with CRM and sales tools, including building and maintaining configurations, custom objects and workflow automations Comfortable working with large, complex data sets in Google sheets or Excel. Experience managing or supporting commissions processes, including data validation, payment support and working with commissions platforms Strong communication skills and a partnership mindset to support and enable commercial teams (Nice-to-haves) Salesforce Admin Certification Direct Deal Desk experience is a strong plus Familiarity with CPQ, Revenue Cloud or commission management tools such as Qobra An understanding of how CRM and sales tools integrate across a broader tech stack Experience in a Fintech or SaaS environment is beneficial, but not essential   Base salary range: £27,976 - £39,600 Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£27,976 - £33,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. (some of) The good stuff Wellbeing - stay healthy with dedicated support and medical cover Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period Adaptive Working - allows you to work flexibly, around your lifestyle Equity - all permanently employed GCs get equity to help you make a valuable contribution Parental leave - to suit everyone embarking on life's great adventure Learning Budget - lead your own development with an annual learning budget Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’) Life at GoCardless   We're an organisation defined by our https://gocardless.com/g/values-operating-principles/; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.  Diversity & Inclusion We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds. We've got a long way to go, but here's how we're doing as of 2025: Female Employees – 44% Ethnic background – 25% Identify as LGBTQIA+ – 9% Neurodivergent – 9% Disabled – 1% We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support. If you want to learn more, you can read about our Employee Resource Groups and objectives https://gocardless.com/about/careers/ as well as our latest https://gocardless.com/assets/40w0m41bmydz/3hqJy4SUqZqW3BmBHlESUe/d1c7932b97b8a8ebcd0fb07418432fe9/GoCardless_Diversity___Inclusion_Report_2022.pdf&  Sustainability  We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the https://techzero.technation.io/, a group of businesses committed to taking climate action as part of the UNFCCC https://unfccc.int/climate-action/race-to-zero-campaign. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability https://gocardless.com/sustainability/ here.  Find out more about Life at GoCardless via http://twitter.com/GoCardlessEng, http://instagram.com/lifeatgocardless and http://linkedin.com/company/gocardless.  Offices: (Leeds);