Quality Assurance Engineer

About JSSI Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership.   JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management.   With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.  Position Summary:  We are looking for a QA Engineer to join our team and help us deliver high-quality business aviation software products to our customers. You will be responsible for testing our software products that perform complex calculations and business logic, using both automated and manual testing techniques. You will also focus on building and maintaining test scripts, benchmarking and measuring the performance of the sites and new releases, identifying regressions in new prospective deployments, and providing feedback and recommendations to the engineering and product teams.  To be successful as a QA Engineer, you should have a strong background in software testing, a keen eye for detail, and excellent problem-solving and communication skills. You should also be familiar with various testing tools and methodologies, such as automation, manual, functional, performance, regression, etc. You should be able to work independently as well as in a team and be able to manage multiple tasks and deadlines. JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law. JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.  country: PH all locations: [Pampanga, PHL] commitment: Full-time department: Information Technology location: Pampanga, PHL team: Information Technology Position Responsibilities: Design and implement test plans, test cases, and test scripts for various software products, with concentration on automation and manual testing techniques.  Execute tests, analyze results, and report defects, issues, and errors to the engineering and product teams.  Troubleshoot and debug software products, and provide suggestions and solutions for improvement  Review and validate software requirements, specifications, and documentation, and provide feedback and recommendations  Collaborate with the engineering team to ensure the quality and functionality of the software products throughout the development life cycle  Communicate and coordinate with the product management / product ownership team to understand the product vision, scope, and features, and ensure they are met and aligned with the quality standards and expectations  Shift quality left. Embed testing into the development workflow from the requirements phase. Participate in testability discussions with product and engineering before code is written, ensuring quality is a shared responsibility across the team.  Drive continuous improvement. Analyze defect escape rates, test coverage metrics, and failure patterns to identify systemic weaknesses in the testing process. Implement targeted improvements that measurably reduce defects reaching production.  Build and maintain test scripts, using various tools and frameworks, such as Playwright, batch files, etc.  Benchmark and measure the performance of the site, using various tools and metrics, such as load testing, response time, throughput, etc.  Stay updated with the latest testing tools, technologies, and best practices, and apply them to the testing process  Leverage AI-assisted tools (e.g., GitHub Copilot, Claude, etc.) to generate and maintain test scripts  Required Qualifications: Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience  Proven experience as a QA Engineer, Software Tester, SDET or similar role in the software industry   Experience with any automation tool and frameworks, such as Selenium, Playwright, TestNG, JUnit, Appium, etc.  Experience with various testing methodologies, such as automation, manual, functional, performance, regression, etc.  Knowledge of software development life cycle, agile methodologies, and quality assurance principles and practices  Attention to detail, accuracy, and quality  Ability to work independently as well as in a team  Ability to manage multiple tasks and deadlines  Ability to learn new tools and technologies quickly and effectively  Ability to work closely with Philippine engineers, North American product management and engineering leaders  Excellent analytical, problem-solving, and debugging skills   Excellent communication, collaboration, and documentation skills  Effective verbal and written English communication skills  Curiosity to learn evolving AI tools quickly  Highly Desired Qualifications : Experience using AI (Claude Code in particular) in generating test plans, test cases, automated test scripts and executing tests  Experience building testing agents  Experience working across time zones with distributed engineering teams.   Preferred Qualifications : Test automation experience with Playwright  Exposure to AI technologies like LLMs, ML models, etc.   AI-assisted tool adoption. Willingness and ability to use Claude Code and other AI-assisted development tools as a core part of the daily workflow. This is a foundational expectation of the role. Prior experience is valued but not required; a demonstrated aptitude for rapidly learning and applying new tools is essential.   Experience in aviation, MRO, maintenance services, or similarly regulated industries where data accuracy and system reliability are critical.   Knowledge of programming languages, such as Java, Python, C#, etc., and scripting languages, such as SQL, HTML, CSS, etc.   Knowledge of software quality metrics, such as defect density, defect severity, test coverage, etc.  Philippines Specific Requirements : Willingness to work Monday to Friday, with work hours overlapping with Central Time, either 3PM to 12 midnight PH time or 5PM to 2AM PH time depending on the needs of the company  With a home office setup conducive for productivity and online collaboration  Willingness to occasionally report to the Clark office