Customer Migration & Onboarding Interns

country: US all locations: [Denver, CO St. Petersburg, FL] commitment: Internship department: location: Denver, CO team: Customer Experience What You Will Be Doing:: Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes Assist with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform Provide high-level walkthroughs to help drive user adoption and maturity Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed Troubleshoot common issues and help customers navigate workflows and features Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience Help document common questions, edge cases, and feedback to improve onboarding and migration processes Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform What We’re Looking For: Strong communication skills — comfortable working with customers over Zoom, chat, and email High empathy and a customer-first mindset Organized and detail-oriented; able to follow processes while handling multiple customers at once Comfortable learning new software tools and explaining them clearly to othersProactive problem-solver who isn’t afraid to ask questions Interest in SaaS, customer success, onboarding, support, or operations Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required What You’ll Learn: How SaaS customer onboarding and migrations work in a real-world environment How to support customers through change management and platform transitions How customer success, support, and implementation teams collaborate How to run effective platform trainings and drive product adoption Exposure to post-acquisition integration and scaling operations What Success Looks Like: Customers experience smooth, low-friction migrations Users feel confident and supported on the new platform High-quality customer interactions and positive feedback Growing independence in handling onboarding and basic support workflows Clear documentation and insights that help improve future migrations