Senior Dental Billing Coordinator

About Us Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch Dental is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products. Torch Dental has raised over $50+ million from top VCs including Bessemer Venture Partners, American Express, Health Velocity Partners, Felicis, and FJ Labs. We are a close-knit team that enjoys working together every day to solve real-world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture.   Location: New York, NY (Hybrid - 3 days in-office) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. country: US all locations: [New York, New York] commitment: Full Time department: location: New York, New York team: Business Operations Key Responsibilities: Dental Billing & Industry Expertise Act as the primary Dental Billing Subject Matter Expert (SME) to guide our product team in building automated tasks. Primary point of contact for office managers and dentists to gather feedback and troubleshoot billing issues. Deep knowledge of various PMS systems including Dentrix, Eaglesoft and OpenDental. Stay ahead of annual ADA code changes and industry shifts in payer requirements. Leadership & Operations Develop standard operating procedures (SOPs) for how practices interact with our AI platform. Identify ways to build out the Billing Organization in a scalable way including full time and outsourced team members. Monitor and report on key performance indicators (KPIs) for effectiveness of billing processes. What We're Looking For: 5+ years of experience in Dental Billing Experience handling complex claims, appeals and end to end workflows Expert-level knowledge of CDT codes and dental insurance archetypes (PPO, HMO, Medicaid). Deep familiarity with major Practice Management Systems (PMS) such as Dentrix, Eaglesoft, and Open Dental. Startup Mindset: Comfortable with ambiguity, rapid iteration, and working closely with technical teams. NYC-Based: Ability to work from our NYC office to collaborate with the founding team.   Preferred Qualifications Experience working in a large DSO (Dental Support Organization) or a boutique dental billing firm. Previous experience in a "Product Specialist" or "Implementation" role at a health-tech company. Certification in Dental Billing (CPB) or Coding. Compensation and Benefits:: Competitive Salary + Early-Stage Equity 401(k) benefits with Empower Medical and dental coverage via Aetna Unlimited PTO Paid parental leave Fully stocked office kitchen for in-person team members An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes