Senior Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together  What is the role   Mon-Fri, 38 hours a week reporting to our Erina office.   We are seeking a Senior Engineer to support and maintain client IT environments.   This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs.  Key responsibilities of the role include but may not be limited to the following:  Provide remote and onsite IT support for client environments  Troubleshoot, repair, configure, and upgrade hardware, networks, and systems  Work with clients to gather requirements and recommend technology solutions  Support projects including migrations, upgrades, and infrastructure changes  Create and maintain technical documentation and designs  Monitor systems, manage incidents, and ensure standards compliance  Liaise with vendors and provide pre‑sales technical support’  Act as an escalation point and mentor junior team members  Continuously improve, automate, and document technical processes  Who are we looking for  This is a customer‑facing, hands‑on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.   In addition to a confident and professional manner, the role requires solid technical expertise including:  5+ years’ experience working in a Senior Engineer role  Proven ability to consistently meet SLAs, utilization targets, and performance measures   Tertiary qualification in a relevant field with mid‑to‑high level industry certifications   Strong experience designing, implementing, and troubleshooting modern IT solutions   Demonstrated success delivering multiple projects end to end   Solid background in enterprise networking, security appliances, and SD‑WAN   Hands‑on experience with routing and switching (BGP, OSPF, VRRP)   Strong skills in Windows Server, Active Directory, Microsoft 365, virtualization, and cloud   Good understanding of TCP/IP, IT security, and multi‑server environments   Clear, accurate documentation and communication skills   Natural leadership qualities with the ability to mentor and collaborate   Client‑focused, organized, and able to perform under pressure   Strong problem‑solving skills and a genuine desire to learn and share knowledge        What we offer  A friendly team environment with a strong technical support network  Broad range of options for training and developing your IT skills  Opportunity to work with the IT industry's latest technologies  Internal career growth for high performers and IT super-stars  Cost price on products from our suppliers  Lunches and snacks   Comprehensive Employer Assistance Program  Bonuses and incentives for upskilling   Referral bonus  #LI-KA1 New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at mailto:privacy@neweratech.com .  Offices: (Australia-New Zealand );