System Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together  What is the role   Mon-Fri, 38 hours a week reporting to our Erina office.   We are hiring for 2 roles based in Erina: Systems Engineer and Senior Engineer. We are seeking a Systems Engineer to support and maintain client IT environments.   This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs.  Key responsibilities of the role include but may not be limited to the following:  Provide remote and onsite IT support to clients  Troubleshoot and fix hardware, network, and system issues  Maintain, configure, upgrade, and repair IT equipment  Ensure systems are secure, stable, and performing well  Respond to incidents and resolve issues within SLA targets  Act as an escalation point and assist junior team members  Work with clients and vendors to resolve technical issues  Recommend suitable technologies and IT solutions  Create and update technical designs and documentation  Monitor system logs and manage incidents  Improve and automate technical processes where possible  Keep technical skills up to date through training  Participate in on‑call support and complete required documentation  Who are we looking for  This is a customer‑facing, hands‑on technical role requiring strong communication and presentation skills. The successful candidate will be highly technical, able to work autonomously, and possess excellent time management and organizational skills.   In addition to a confident and professional manner, the role requires solid technical expertise including:  3+ years’ experience working in a Systems Engineer role A results‑driven Systems Engineer who consistently meets SLAs and performance targets  Tertiary qualified with relevant industry certifications (e.g. Microsoft, Cisco, Fortinet, VMware, Sophos)  Strong hands‑on experience with infrastructure, networks, security, and cloud technologies  Proven ability to deliver small‑to‑medium projects such as migrations and upgrades  Solid knowledge of Windows Server, Active Directory, Microsoft 365, virtualization, TCP/IP, and IT security  Confident managing networks, security appliances, VPNs, routing and switching  Clear communicator with strong documentation skills  Client‑focused team player who can problem‑solve and work under pressure  Proactive learner with a willingness to share knowledge and grow professionally  What we offer  A friendly team environment with a strong technical support network  Broad range of options for training and developing your IT skills  Opportunity to work with the IT industry's latest technologies  Internal career growth for high performers and IT super-stars  Cost price on products from our suppliers  Lunches and snacks   Comprehensive Employer Assistance Program  Bonuses and incentives for upskilling   Referral bonus    #LI-KA1 New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at mailto:privacy@neweratech.com .  Offices: (Australia-New Zealand );