Senior Product Designer

Best Egg is looking for a Product Designer to improve our servicing experience, with a focus on bill pay and account management. This role will help customers understand their balances, make payments, and stay on track with confidence. You will design flows that are clear, reliable, and easy to use in moments that matter.  This is a strong mid-level role with room to grow into senior ownership.  country: US all locations: [Wilmington, DE] commitment: Full Time, Exempt department: Product Management location: Wilmington, DE team: Product Management What You’ll Do : Design end-to-end servicing experiences across web and mobile, including bill pay and account management   Turn requirements into clear user flows, polished UI, and effective UX content   Partner with product, engineering, and data to deliver high-quality experiences   Use data and research to identify friction, reduce errors, and improve completion rates   Contribute ideas to improve the product while collaborating with senior designers and product managers   Use AI tools to support research, ideation, and content development   Apply and extend the design system to ensure consistency and clarity   Present work clearly and iterate based on feedback   What We’re Looking For: 3–5+ years of product design experience, ideally in fintech or other transactional products   Experience designing flows related to payments, account management, or task completion   Strong UX and UI skills with attention to detail and craft   Strength in UX content and an understanding of how language drives clarity and trust   Working knowledge of AI tools in the design process, with a willingness to deepen that practice   Ability to take direction while contributing ideas and improvements   Strong collaboration skills and comfort working with cross-functional teams   A portfolio that shows clear thinking, execution, and impact   What Sets You Apart : Experience improving bill pay or transactional flows with measurable results   Ability to reduce friction and errors in high-stakes user moments   Strong point of view on clarity, trust, and feedback in financial experiences   Interest in helping customers stay in control of their financial health   Bonus: Experience using motion design to enhance interactions  Why This Role Matters: Servicing is where customers manage their relationship with Best Egg. It shapes trust over time. This role will help make key moments like payments simple, transparent, and reliable.