IT Specialist

We’re looking for an experienced System Administrator to join our team in Kuala Lumpur. If you enjoy solving technical challenges, supporting users, and working in a dynamic environment — we’d love to hear from you. We offer the option to start remotely, with relocation after successfully completing the trial period. Responsibilities Manage tickets and prioritize tasks to ensure timely resolution Provide user support (office and remote) by troubleshooting and resolving technical issues Perform regular system and application updates Handle procurement of IT equipment and conduct audits to ensure compliance with company standards Maintain office equipment and provide ongoing user support Monitor and manage backup systems, antivirus software, and other security tools Utilize network diagnostic programs to identify and resolve connectivity issues Implement and maintain network security measures, including firewall configuration, VPN setup, and intrusion detection systems Requirements 4+ years of hands-on commercial experience as a System Administrator with MacOS Experience in supporting VoIP Hands-on experience with collaboration tools such as Mattermost and Slack Strong knowledge of backup systems and antivirus solutions Familiarity with network diagnostic and monitoring tools Proficiency in mail software (e.g., Outlook, GMail, or similar) Experience in managing and maintaining office hardware and IT equipment Solid understanding of network security concepts and best practices Ability to work independently, prioritize tasks effectively, and provide excellent user support Strong English proficiency is required Will be a plus Experience with Atlassian products, CRM, and HRM systems Linux administration knowledge We offer 16 paid vacation days per year 14 paid sick leave days per year 11 days public holidays Medical insurance Dental expenses reimbursement Parking and commuting reimbursement Professional education budget Language learning budget Wellness budget (gym membership, sports gear and related expenses) Offices: (Southeast Asia);