Implementation Manager

ABOUT RUNDOO ℹ️ Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive. Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry. WHAT YOU’LL DO AS AN IMPLEMENTATION MANAGER AT RUNDOO 🗒️ - Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team. - Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience. - Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success. REQUIREMENTS ☑️ - Excellent communicator with a track record of building strong, consultative customer relationships - Experience in project management with exceptional attention to detail - Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process. - Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning - Valid U.S. driver’s license - Comfortable with travel - At maximum: 1-2x a month, 1-3 days at a time - Work in our River North office in Chicago 4x/ week. BONUS POINTS 🌟 - Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries. - Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly. - Prior experience in education. - Experience driving change with customers adopting new workflows or systems. COMPENSATION 💵 - Base Salary: $86k - $107k (based on geography) - Equity package of $16k ABOUT THE TEAM 👥 - Jason https://www.linkedin.com/in/jason-webb-274228342/ - Former paint store manager, early client of Rundoo, now helping businesses experience the benefits of Rundoo. - Viviana https://www.linkedin.com/in/viviana-renteria-quintero -Former Agtech specialist who worked for an organic certifier for 8ish years and an Agtech startup for 1.5ish years. - Humberto https://www.linkedin.com/in/humberto-rodriguez--/ - Business and Information Technology specialist with 8 years of hardware store and ERP system experience. - Lej https://www.linkedin.com/in/lejwilliams/ - Passionate about tech and helping people; here to find problem-solvers who care about impact as much as innovation. Additional Rundoo Team Members you’ll be working closely with: 1. Vidhan https://www.linkedin.com/in/vidhanagrawal/ (Head of CX) 2. Matt https://www.linkedin.com/in/matthew-kestufskie/ (Head of Sales) 3. Claire https://www.linkedin.com/in/claire-byrne-2136231b/ (Head of Client Success) 4. Robbie https://www.linkedin.com/in/robert-lamb-033673358/ (Client Success Manager) INTERVIEW PROCESS 🎤 1. Intro Call (20 minutes, remote) – An introductory call with Amanda to learn more about each other. 2. Round 1 (30 minutes, remote) – Resume and discovery interview with Vidhan, focusing on how you interact with clients and handle live, client-style questions. 3. Round 2 (1 hour, remote - potential for in person if it’s local to Redwood City / Chicago) – 1. Session Agenda: 1. Meet the team - Meet with Viviana and Jason 2. Activities Part 1: Simulate a sales → Implementation handoff call A resource document will be provided - you’ll also have time to prepare and ask questions in person. The goal is to see how you develop an agenda, problem-solve live, and what types of clarifying questions you ask clients. Part 2: Product Training We’ll go through a short demo of a section of Rundoo. You’ll then have time to explore independently and ask questions. Then, you’ll run a short training session on the section of Rundoo you reviewed. 3. Coffee / meal with the team (if in person) 4. Final Call (15 minutes, remote) – Conversation with our CEO, Nick. 5. Reference check 6. Offer ABOUT OUR FOUNDERS 🌲 1. Andrew https://www.linkedin.com/in/beckman-andrew/ (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰 2. Nick https://www.linkedin.com/in/hershey-nick/ (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫 HOW WE'VE FUNDRAISED 💰 We've raised $18m across three rounds: 1. A $2m pre-seed led by Kent Bennett https://www.bvp.com/team/kent-bennett at Bessemer https://www.bvp.com/ with participation from Plug & Play, Quiet Capital, and Sequoia. 2. A $5m seed led by Caitlin Bolnick Rellas https://www.crv.com/team/caitlin-bolnick-rellas at CRV https://www.crv.com/. 3. An $11m series A led again by Bessemer and CRV.