Tier 1 Tech Support Representative (VoIP)

country: GT all locations: [Guatemala] commitment: department: N2P location: Guatemala team: net2phone - US Support / Customer Success / Onboarding / Billing Requirements: Must be able to work a flexible schedule and in hybrid modality High School Diploma Minimum 85% English proficiency (written and verbal) Strong communication and customer service skills Basic knowledge of software and hardware troubleshooting 1 year of experience in tech support, desktop support, or similar (preferred) Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)   Technical Knowledge (Basic / Foundational) Basic understanding of networking (CCNA knowledge is a plus, not required) Network monitoring concepts Routing fundamentals Basic cybersecurity awareness Basic Linux knowledge Exposure to telephone systems / PBX (nice to have) What We Offer:: Parking Subsidy Life and Medical Insurance Growth opportunities All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)