Senior Customer Success Manager, SELECT by DoiT

Location Our Senior Customer Success Manager will be an integral part of our global Customer Success team. This role is based remotely in North America.  Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state—from planning to production. Delivering DoiT Cloud Intelligence™, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multi-cloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. About SELECT by DoiT Founded in 2022, SELECT was born out of our desire for a product to find opportunities to optimize and make managing cloud data costs easier. After a period of research and consultation with other practitioners, we learned we weren't alone in wanting such a thing, so we set about building SELECT. Skipping forward to today, SELECT has over 200 customers, with a product built by a super-motivated, lean team talking to and shipping new features for our customers every single week. SELECT was acquired by DoiT in January of 2026 and continues to operate as a standalone team within the DoiT ecosystem as a sub-20 person team. That means we still operate a tight ship and have maintained our core values and practices that enable us to deliver with high efficiency. The Opportunity SELECT by DoiT is looking for a Senior Customer Success Manager to own the end-to-end customer journey for a portfolio of SELECT accounts. You will be a trusted advisor to customers, ensuring they realize clear, measurable value from the SELECT product. As a Senior AM, you will work closely with the GM of SELECT and with a growing AM team to deliver consistent, high-quality customer experiences. You will manage complex, high-ARR accounts, drive retention and expansion, and contribute your insights to refine the playbooks and operating model that underpin the team. SELECT is a focused, high-efficiency team within DoiT, acquired in January 2026 and continuing to operate with the speed and ownership culture of a startup. This role requires someone who can work independently, manage ambiguity, and hold themselves to a high standard without needing close oversight. Responsibilities Customer Management Own a portfolio of SELECT customers and manage the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion Deliver rapid Time to First Value (TTFV) through effective onboarding, training, and enablement Build strong relationships with key customer stakeholders, including FinOps leaders, engineering leaders, and product owners Identify and engage decision-makers and influencers to drive adoption and long-term alignment Perform business and product discovery to uncover new use cases and expansion opportunities Act as the voice of the customer by feeding structured insights and feedback into Product and Leadership Maintain accurate Customer 360 records, including health signals, usage trends, risks, and opportunities Proactively identify and support customer advocacy opportunities such as case studies, references, and testimonials Renewals, Risk & Escalation Management Proactively identify customer risk using health signals, usage data, engagement trends, and sentiment Own mitigation planning and execution in partnership with Product, Sales, and Leadership Manage renewals end-to-end, ensuring alignment on value delivered and the customer’s path forward Communicate customer risk, trends, and outcomes clearly to senior stakeholders Account & Cross-Functional Partnership Identify and qualify expansion opportunities within SELECT accounts Network with Account Managers across DoiT to surface cross-sell and expansion opportunities between SELECT and other DoiT offerings Contribute data and insights to support QBRs and executive customer conversations Contributing to Customer Success at SELECT Execute established AM playbooks with consistency and rigor Contribute feedback and improvements to playbooks and processes based on what you observe in your accounts Support the onboarding of new Customer Success Managers as the team grows Share learnings from high-volume accounts to improve team-wide practices Qualifications 5+ years of Account Management and/or Customer Success experience in a B2B SaaS company (required) Experience operating as a Senior AM, ideally in a scaling or fast-paced environment Strong data-driven mindset with hands-on experience using CS tooling such as Gainsight, Planhat, ChurnZero, or similar Proven ability to manage renewals, mitigate risk, and drive expansion Exceptional communication and stakeholder management skills Comfortable working with ambiguity and operating with a high degree of autonomy Strong organizational skills and personal accountability Proven problem-solver with a bias toward action Curious, self-motivated, and committed to continuous improvement Professional fluency in English, written and verbal Bonus Points Experience with Account Management/Customer Success data analytics Familiarity with technologies like Snowflake, Databricks, Matillion, or Fivetran Experience working with or supporting data teams Cloud provider or FinOps certifications (AWS, Azure, GCP) Are you a Do’er? Be your truest self. Work on your terms. Make a difference.  We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.   What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our https://careers.doit.com/life-at-doit/.  Sounds too good to be true? Check out ourhttps://www.glassdoor.com/Overview/Working-at-DoiT-International-EI_IE1972488.11,29.htm. We thought so too, but we’re here and happy we hit that ‘apply’ button.  Full-time employee benefits include: Unlimited Vacation Flexible Working Options Health Insurance Parental Leave Employee Stock Option Plan Home Office Allowance Professional Development Stipend  Peer Recognition Program Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.   #LI-Remote Offices: (Remote US East);