Account Support Specialist

About the Role We’re looking for an Account Specialist to support the execution and growth of brand partnership campaigns across Recess’s network of event and venue partners. This is a high-ownership, execution-focused role where you’ll work closely with Account Managers while owning the day-to-day coordination of campaigns. You’ll be the primary point of contact for Event Organizers, ensuring programs run smoothly from kickoff through completion. This role is ideal for someone who thrives in a fast-paced environment, is highly detail-oriented, and enjoys balancing customer communication with operational execution. What You’ll Do Campaign Execution & Logistics ● ● ● Own end-to-end coordination of brand campaigns, ensuring programs are executed on time and at a high standard Manage logistics including shipping, production, and communication with Event Organizers Coordinate with 3PL and creative partners on quotes, timelines, production, and invoicing ● Ensure all campaign details are accurately tracked and executed across systems Organizer & Customer Communication ● Serve as the primary point of contact for Event Organizers during active ● ● campaigns Drive offer acceptance by proactively reaching out via email, phone, and SMS Respond to inquiries and resolve issues quickly to ensure a seamless experience● Build strong relationships with organizers to support repeat participation and long-term growth Billing & Operations ● ● ● Manage billing workflows, ensuring accuracy and timely processing Partner with finance and internal teams to maintain compliance and resolve discrepancies Maintain up-to-date Organizer profiles, including contact, billing, and logistics information Internal Collaboration ● ● ● Partner closely with Account Managers and Coordinators to support account strategy and execution Communicate client goals and campaign needs to internal teams Document activity and maintain accurate records in CRM and internal tools Product & Process Improvement ● Identify and recommend ways to improve internal processes and campaign ● ● execution Provide feedback on product performance and usability Proactively troubleshoot issues and help reduce inefficiencies across workflows What Success Looks Like ● ● ● ● Independently manage multiple campaigns from launch through completion Build strong relationships with Event Organizers and ensure high satisfaction Consistently execute campaigns with accuracy and attention to detail Identify at least one opportunity to improve a process or workflow Qualifications ● ● ● 1–2 years of experience in customer success, account management, operations, or a similar client-facing role Strong organizational skills with exceptional attention to detail Ability to manage multiple priorities and meet deadlines in a fast-paced● ● ● environment Excellent written and verbal communication skills Comfortable working cross-functionally with internal and external partners Self-starter with a proactive, problem-solving mindset Technical Skills ● ● ● Proficiency in Google Workspace (Docs, Sheets, etc.) Strong Excel/Google Sheets skills (e.g., VLOOKUP, SUMIF) Experience with CRM systems and project management tools (e.g., Asana) Nice to Have ● ● ● Experience in events, partnerships, or experiential marketing Experience working with logistics, vendors, or supply chain coordination Familiarity with AI tools to improve efficiency Growth Opportunity This role is a strong entry point into Account Management at Recess. High performers will have the opportunity to grow into owning client relationships, leading campaign strategy, and managing larger accounts over time. About Recess Recess is a venture-backed experiential partnership platform helping advertisers engage and acquire customers through event and venue partnerships at scale. With smart targeting, centralized logistics, and seamless execution, we help brands like Google, DoorDash, Pepsi, and Mondelez reach over 230M consumers annually—driving measurable ROI while saving teams time. country: AR all locations: [Buenos Aires] commitment: Full Time - Contract department: RYZ Labs location: Buenos Aires team: Operations