Sr. Technical Account Manager, West

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the https://www.wiz.io/blog/100m-arr-in-18-months-wiz-becomes-the-fastest-growing-software-company-ever Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven https://www.g2.com/products/wiz-wiz/reviews and a culture that values world-class talent.   Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.  Summary As a Senior Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies that drive customer adoption and use of the Wiz platform for our largest customers.  Your cloud and security industry expertise will allow you to provide impactful guidance to customers throughout their Wiz onboarding and operationalization journey. You will serve as the bridge between customers and the broader Wiz team –  you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for our most demanding customers.  Strong technical expertise and customer-facing skills will be essential in addressing the needs of our customers. Your understanding of how large organizations leverage cloud, security, and SaaS technologies will allow you to empathize with customer personas and drive effective conversations with customer personas at all levels.    What you’ll do:  Be a Wiz Product and Cloud Security Expert –  Serve as a trusted technical advisor throughout your customers’ Wiz journey Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise.  Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets.   Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk   Continuously monitor news related to emerging cloud security threats and further develop your domain expertise Continuously stay abreast and enabled on new Wiz features and functionality  Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase  Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk   Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value   Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues Drive and track your customers’ achievement of business goals and realization of value through Wiz  Report progress and results to key Wiz and customer stakeholders in executive-friendly communications  Actively drive value based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings  Advocate for your Customers – Understand, document, and represent your customers’ needs to internal Wiz stakeholders Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions Manage your book of business and support revenue objectives - Support and manage a book of up to 10 strategic customers, depending on size and complexityIdentify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams.  Drive towards utilization/adoption targets for your book of business  Identify, document, and action on risks (e.g, satisfaction/churn/renewal/health) in customer engagements  Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives  Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor TAMs, and develop an area of technical subject-matter expertise  Partner cross-functionally with internal teams to improve processes  Assist other TAMs with technical escalations  Be a cloud security thought-leader by participating in industry events and contributing to community posts and blogs What you’ll bring Overall 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product Examples include: Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect.  B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience. Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes  Technical Knowledge Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional). Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges. Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations  Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications. Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures. Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies. Account Management and Customer Success Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers. Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets. Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic. Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages / responding to emails / responding to support tickets Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives. Extensive experience crafting customer-facing artifacts and decks  Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives. Benefits  Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location.  Health & Welfare Benefits  Medical, dental and vision insurance  Home Office Setup reimbursement  Flexible Spending Accounts  Monthly Connectivity reimbursement  Employee Assistance Program (EAP)  Financial Benefits  Short- and Long-term Disability Insurance  Life & Accident Insurance  401(k) Retirement Savings Plan (with employer match)  Time Off  Flexible paid time off + 11 paid holidays  Paid leave programs, including parental, pregnancy health, medical and bereavement leave  Compensation  Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process.  This role may also include incentive compensation.  The annual base salary range for this full-time position is listed below.  US Base Pay Range$130,400—$151,200 USD Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.  By submitting your application, you acknowledge that Wiz will process your personal data in accordance with https://www.wiz.io/legal/privacy Offices: (USA - Remote);