Operations Analyst - AI Enablement

Wachter is seeking an AI Enablement & Operations Analyst to support our NSP Operations teams by combining strong business operations knowledge with advanced Microsoft Office and AI capabilities. This role will serve as a technical problem-solver, AI adoption specialist, and internal trainer—helping teams work smarter while guiding Wachter’s practical use of Microsoft Copilot and other AI tools. This is a hands-on role focused on real operational challenges, not theoretical AI development. About:   Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.   We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.     Follow us on Facebook, Instagram, Twitter, and LinkedIn.   We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. country: US all locations: [Lowell, AR] commitment: department: Corporate location: Lowell, AR team: IT Key Responsibilities: : Operational & Technical Support Act as an internal expert for complex Excel, reporting, and data-related issues tied to NSP operationsAnalyze operational data and workflows to identify opportunities for automation and efficiencyBuild, enhance, and troubleshoot advanced Excel solutions (formulas, Power Query, VBA preferred but not required) AI & Copilot Enablement Lead practical usage of Microsoft Copilot across Excel, Word, Outlook, PowerPoint, and TeamsIdentify high-value, safe, and realistic AI use cases within NSP OperationsAssist with prompt design, workflow integration, and AI-assisted reportingSupport experimentation and phased adoption of additional AI tools as Wachter’s AI ecosystem evolves Training & Change Enablement Design and deliver role-based training for operations staff and analystsCreate job aids, examples, and best-practice documentationCoach team members on effective AI usage rather than simply “doing it for them” Cross-Functional Support Partner with Business Process, IT, and Operations leaders to align AI and tooling with real operational needsServe as a translator between business users and technical teamsHelp establish responsible AI usage standards and guardrails Required Skills & Experience:: Strong understanding of business operations (NSP, field operations, logistics, or similar preferred)Advanced proficiency in Microsoft Excel (Power Query strongly preferred; VBA a plus)Deep familiarity with Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams)Hands-on experience using Microsoft Copilot or similar AI productivity toolsAbility to explain technical concepts clearly to non-technical usersExperience delivering training or enablement is highly preferred Preferences (Not Required) Exposure to Power BI, Power Automate, or Power AppsFamiliarity with Copilot Studio or low-code automation toolsPrior experience supporting operational or finance-heavy teamsChange management or internal enablement background