Medical Team Manager, Medical Assistant Experience

Healthcare shouldn’t be something you worry about when taking care of your family. That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children. No monthly premiumsNo deductiblesNo surprise medical bills Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans. This isn’t a perk. It’s part of our mission. Who We Are Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance. We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here. How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members. We do our best work when we: Obsess Over People We are always helpful, friendly, and human. Own It to Completion If we take something on, we see it through. Always Improve & Adapt We learn quickly and adjust without ego. Always Start with “Yes, We Can Help You” We lead with solutions and figure out the rest. Succeed as a Team We win together through trust and collaboration. Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people. If these values resonate with you, you’ll feel at home here. About This Role Care Team Manager (Medical Assistant) exists to lead and support Medical Assistants while ensuring workflows run smoothly and care is delivered efficiently, accurately, and with compassion. This role serves as a critical bridge between care teams and operations—helping create a seamless, organized, and high-quality experience for every member. In this role, you will: Lead and develop a team of Medical Assistants, providing real-time support, coaching, and guidancePartner closely with providers and care teams to ensure coordinated, efficient, and patient-centered careHelp keep care delivery running smoothly by identifying gaps, removing friction, and improving workflowsDirectly impact member experience by ensuring care is timely, accurate, and easy to navigate This is a hands-on role for someone who: Enjoys developing people and helping teams stay organized and effectiveThrives in a fast-paced, evolving, and highly collaborative environmentIs comfortable balancing day-to-day team support with process improvement and problem-solvingTakes ownership and follows throughWants their work to make a meaningful impact on both team performance and member care What You’ll Do In this role, you will: Lead and develop Medical Assistants through hiring, training, coaching, and ongoing supportCoordinate care by partnering with providers, case managers, and care teams to ensure a seamless member experienceOptimize operations by identifying inefficiencies and implementing scalable solutionsStandardize workflows, SOPs, and documentation practices to improve consistency and qualitySupport escalations by stepping in on complex or sensitive cases requiring leadership oversightDrive accountability by monitoring performance metrics and ensuring consistent team outputCollaborate with Claims, Care Logistics, Customer Success, and other cross-functional teams A strong performer in this role is known for: Leading with empathy while holding high standardsSimplifying complexity and removing barriers for both team members and patientsUsing data to inform decisions while staying focused on peopleConsistently improving team performance and care delivery How Success Is Measured Success in this role is measured by: Team performance, engagement, and development of Medical AssistantsConsistency and quality of care support delivered to membersImprovements in workflow efficiency and operational effectivenessTimely resolution of escalations and complex casesEffective collaboration across clinical and operational teams What We’re Looking For We’re looking for someone who: Certified or Registered Medical Assistant (CMA/RMA) required3+ years of experience in a medical setting2+ years of leadership or supervisory experienceProven ability to coach, develop, and lead teamsStrong understanding of clinical workflows and patient coordinationExcellent communication and problem-solving skillsComfortable working in a remote, tech-enabled environmentA people-first mindset with a passion for helping othersMust be based in the Phoenix, AZ area or able to reliably commute to an in-person work environment. Why Join Redirect Health What “Free Healthcare” Actually Means When we say free, we mean no money out of your paycheck and no cost when you need care: No monthly premiumsNo cost to add your spouse or childrenNo deductibles (we reimburse them)No out-of-pocket maximums This benefit alone can save families tens of thousands of dollars. What You’ll Earn Salary: $70,000-$80,000 per yearFREE healthcare for you and your entire familyDental & Vision insurancePaid time off & sick time401(k) accessA mission-driven team that believes in doing the right thingThis is an in-person position located in Phoenix, AZ Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you. Legal Stuff Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship. Locations: Phoenix, AZ