Patient Assistance Coordinator (Hybrid)

Healthcare shouldn’t be something you worry about when taking care of your family. That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children. No monthly premiumsNo deductiblesNo surprise medical bills Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans. This isn’t a perk. It’s part of our mission. Who We Are Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance. We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here. How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members. We do our best work when we: Obsess Over People We are always helpful, friendly, and human. Own It to Completion If we take something on, we see it through. Always Improve & Adapt We learn quickly and adjust without ego. Always Start with “Yes, We Can Help You” We lead with solutions and figure out the rest. Succeed as a Team We win together through trust and collaboration. Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people. If these values resonate with you, you’ll feel at home here. About This Role Financial Assistance Representative exists to help Redirect Health members access affordable, high-quality healthcare by securing financial assistance and coordinating care with confidence and compassion. In this role, you will: Serve Redirect Health members as their advocate through patient assistance programs, charity care, and alternative funding optionsBe responsible for securing eligibility, coordinating care, and reducing out-of-pocket costs for membersDirectly impact healthcare affordability and access, ensuring members feel supported every step of the way This is a hands-on, hybrid role for someone who: Enjoys problem-solving, coordination, and relationship-buildingTakes ownership and follows throughWants their work to have real-world impact on people’s health and finances What You’ll Do In this role, you will: Own: Member financial assistance cases, including eligibility for patient assistance programs, 501(r) charity programs, and alternative resourcesSupport: Members through phone and email communication with clarity, empathy, and transparencyCollaborate with: Members, internal providers, hospitals, and external facilities to coordinate care at fair, negotiated ratesImprove: Cost management, coordination workflows, and member experience through strong documentation and follow-throughAdvocate for: Members’ financial and healthcare needs across provider offices and hospital systems A strong performer in this role is known for: Leading with empathy and advocacyNavigating complex situations calmly and thoughtfullyConsistently delivering timely coordination, cost savings, and member confidence How Success Is Measured Success in this role is measured by: Meeting or exceeding KPIs tied to coordination, advocacy, and turnaround timesSuccessful placement of members into appropriate financial assistance programsMember satisfaction, trust, and confidence throughout their care journeyPositive collaboration and contribution to internal improvement initiatives What We’re Looking For We’re looking for someone who: Brings relevant experience in healthcare administration, care coordination, or case managementCommunicates clearly and with empathyTakes ownership and follows throughEnjoys simplifying complex healthcare and financial processesWorks well across teams and external partnersCares deeply about helping people High School Diploma or GED: Required1+ year of healthcare administrative support or case management experience: RequiredPatient Assistance Advocate or Financial Counselor background: PreferredExperience with Microsoft Word, Excel, and EMR systems: Preferred Why Join Redirect Health What “Free Healthcare” Actually Means When we say free, we mean no money out of your paycheck and no cost when you need care: No monthly premiumsNo cost to add your spouse or childrenNo deductibles (we reimburse them)No out-of-pocket maximums This benefit alone can save families tens of thousands of dollars. What You’ll Earn Starting Pay: $21.00/hourFREE healthcare for you and your entire familyDental & Vision insurancePaid time off & sick time401(k) accessA mission-driven team that believes in doing the right thing Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you. Legal Stuff Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship. Locations: Phoenix, AZ