Onboarding Specialist

Healthcare shouldn’t be something you worry about when taking care of your family. That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children. No monthly premiumsNo deductiblesNo surprise medical bills Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans. This isn’t a perk. It’s part of our mission. Who We Are Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here. How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members. We do our best work when we: Obsess Over People We are always helpful, friendly, and human. Own It to Completion If we take something on, we see it through. Always Improve & Adapt We learn quickly and adjust without ego. Always Start with “Yes, We Can Help You” We lead with solutions and figure out the rest. Succeed as a Team We win together through trust and collaboration. Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people. If these values resonate with you, you’ll feel at home here. About This Role New Client Onboarding Associate exists to ensure new clients are successfully onboarded to Redirect Health so they understand how our model works, feel confident from day one, and are set up for long-term success. In this role, you will: Serve new clients, brokers, and internal Customer Success and care teamsBe responsible for on-time, high-quality onboarding completion and strong initial client relationshipsDirectly impact how smoothly clients transition into Redirect Health and how well employees and families adopt and use their healthcare benefits This is a hands-on role for someone who: Enjoys project management, client communication, and problem-solvingTakes ownership and follows throughWants their work to have real-world impact What You’ll Do In this role, you will: Own: End-to-end onboarding projects for new clients, including timelines, tasks, communication, and completionSupport: Clients and members by educating them on how Redirect Health works and how to navigate their benefitsCollaborate with: Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teamsImprove: Onboarding efficiency, enrollment outcomes, and the overall new client experienceAdvocate for: New clients and their employees by representing their needs and feedback across Redirect Health teams A strong performer in this role is known for: Running onboarding projects that are on-time, organized, and clearCommunicating proactively and building trust with clients and brokersConsistently delivering smooth transitions from onboarding to ongoing client success How Success Is Measured Success in this role is measured by: On-time completion of onboarding projectsMaximized employee and dependent enrollment during onboardingClient satisfaction among key client and broker stakeholdersMember satisfaction, measured through NPS and issue resolution outcomes What We’re Looking For We’re looking for someone who: Brings relevant experience in customer service, professional services and/or customer onboarding (+5 years)Brings experience in account management or client success (+2 years)Communicates clearly and with empathy (strong verbal and written communication skills)Enjoys simplifying complex problems (proven analytical and project management skills)Works well across teams and roles (friendly, self-motivated team player who thrives on supporting others)Cares deeply about helping people (passion for healthcare and client service, self-starter with a results-oriented mindset) Healthcare experience, licensing, or certifications: Preferred (Health Insurance License preferred) Education: High School Diploma or GED required; BA/B.Sc. preferred Why Join Redirect Health What “Free Healthcare” Actually Means When we say free, we mean no money out of your paycheck and no cost when you need care: No monthly premiumsNo cost to add your spouse or childrenNo deductibles (we reimburse them)No out-of-pocket maximums This benefit alone can save families tens of thousands of dollars. What You’ll Earn Salary range: $50,000-$70,000 per yearBonus or incentive opportunities: Up to fifteen-thousand dollars per yearFREE healthcare for you and your entire familyDental & Vision insurancePaid time off & sick time401(k) accessA mission-driven team that believes in doing the right thing Ready to Make a Difference? If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you. Legal Stuff Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship. Locations: Phoenix, AZ