NOC Monitoring & surveillance -Tech I

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit http://www.cbts.com. OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit http://www.onx.com. Job Description:   Location – Chennai   Exp – 3+years   #JobPurpose: Alarm surveillance and response to Network Element events, including:Class 4 or 5 Voice Switches (5E/DMS/Metaswitch)SS7AINNG911Central Office/Customer Transport eventsAccess network (DSLAMs, GPON OLTs)Video networkCore IP routers and switches for LAN, WAN, ATM, ADSL, Internet, and other data offerings Tracking and monitoring maintenance performance and the impact on other processesMonitor and respond to CBT Security alarms using the Pegasys Security support systemMonitor and respond to fire alarm system and building maintenance alarmsMonitor ticket status and update log‐sheets dailyMonitoring and following up on closed work itemsRespond to Network System outages and Emergency service conditions by following established procedures/protocolsEffectively multi‐tasks to achieve specific measurable goals toward productivity and qualityMay be required to assist with the primary duties of other NOC profileMay be required to cross train othersParticipates in 24/7 Surveillance center schedule; this schedule includes working other shifts, weekends, and holidays as neededParticipates in disconnects, maintenance, and support functions of DS (digital signal) services   #EssentialFunctions  Demonstrated experience in at least one of the following areas:Voice or data switching equipmentTDM or WDM transport equipmentGPON or VDSL access equipment Demonstrated experience understanding CBT support, element management and network monitoring systemsDemonstrated experience using PCsDemonstrated experience understanding element management or network monitoring systems preferredDemonstrated experience in a call center or operations center environment Locations: Chennai, India