Outside Plant Support Engineer I

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit http://www.cbts.com. Job Purpose: The individual is responsible for resolving customer initiated service orders that become held for OSP facilities and managing OSP facility inventory and address management databases. The individual will interact with various groups including Call Center, Planning, Engineering, Circuit Design, E-911, Loop Assignment Center and Field Operations. This individual is responsible for taking complete ownership of all aspects of managing OSP facilities for FTTH, VDSL, copper, and T1 networks as well as the address management databases. The individual must display a balanced approach between day to day operations, managing work queues, managing projects, understanding the needs of internal and external customers, handling multiple escalations and priorities and understanding the team's role in the company. Essential Functions: Resolve service order which fail to automatically assign OSP facilities in addition to supporting repair technicians with facility related issues for any of the following services: Copper T1 or T1E POTS, ADSL/VDSL internet, RF video, IPTV videoManage the address and OSP facility inventory systems to support the service ordering process. Includes:Coordinating database updates related to street name, community, and zip code changes Initiating record correction orders to update customer accountsUpdating maps to reflect new/changed street information or wire center boundary realignmentsUploading and maintaining FTTH, FTTN, and DSL qualification in address and facility related databasesPerform investigations of identify/resolve problems related to OSP facility to ensure proper assignment and provisioning of servicesCorrect designs and records in a timely manner when discovered in the field or through the course of network investigationsPrepare cable pair transfer documents for rearranging cable splicing i.e. cutsheets and perform system updates upon completion Interface with zoning departments, planning commissions, municipal agencies, and CBT Engineering to secure address information for new residential and commercial developmentsDesign and draft basic work orders to create network capacity for service orders held for OSP facilities Education: Four years of College resulting in a Bachelor's Degree or equivalent Relevant Work Experience: 2 to 4 years in related field Special Knowledge, Skills and Abilities: Two years drafting experience and/or trainingTwo years investigating and resolving database discrepancies OSP design experience in the telecommunications industry highly desiredDrafting experience in the telecommunications industry highly desiredWorking knowledge on performing network investigations helpfulWorking knowledge of engineering and construction process in the telecommunications industry highly desiredPrior experience managing databases and utilizing workflow management applications highly desiredPrevious experience interfacing with governmental entities such as zoning and planning commissionsDemonstrated experience interfacing with customers Demonstrated work experience in a regulated environment Supervisory Responsibility: This position does not have any supervisory responsibilities Work Environment: Daytime tour of duty; occasional scheduled night and weekend workSubject to overtime and calloutWork may be performed in an enclosed area lacking windowsMay spend a significant amount of time using computer and wearing headsetMay require late hours and weekends to complete assignments and projectsIndoor work - exposed to indoor conditions, dust, noise, dirt, heat, various lighting conditions, etc. Locations: Chennai, India