Intake Specialist - Denver

About The Lisinski Law Firm Since 2020, https://lisinskifirm.com/en/our-team/join-us/ has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.” About the Role The Intake Specialist is the first point of contact for prospective clients and plays a key role in the firm’s growth. In this role, you’ll help people who have scheduled consultations feel supported, informed, and confident as they explore their legal options.  This is a consultative, client-facing sales role that combines empathy with accountability. You’ll build trust, understand each client’s needs, and clearly explain how the firm can help. Success in this role means helping qualified clients choose to move forward so the firm can deliver on its mission of expanding access to legal support.  In addition to a competitive hourly rate, this position offers performance-based incentives, giving you the opportunity to significantly increase your earnings based on your results and impact.  Bilingual fluency in Spanish and English is required (written and verbal).  Your Key Contributions Conduct one-on-one consultations — in person or over phone/video — with prospective clients, assess their immigration situation, match them to the right case type based on attorney-approved guidelines, and close the engagement with confidence and empathy.Meet or exceed individual KPI targets including lead-to-client conversion rate, down payment collected, case value, and speed-to-sign.Navigate pricing concerns, hesitation, and resistance with confidence and empathy using the firm's selling framework. Involve a manager for approved exceptions only.Learn, memorize, and stay current on all case types offered by the firm based on attorney guidelines and training.Follow up relentlessly. Maintain consistent, structured follow-up with all open leads — by phone, text, or email — to answer questions, address concerns, and move prospects toward a decision.Walk clients through case pricing and available payment options with transparency and confidence. Obtain appropriate approval for manager specials or non-standard payment plans.Manage the full consultation-to-conversion workflow: conduct the consultation, confirm eligibility, review pricing, collect an initial down payment (when applicable), schedule the sign-up appointment, and send the client contract.Maintain accurate and timely records of all consultations, dispositions, and follow-up activities in the firm's CRM (Litify/Salesforce) and telephony platform (Amazon Connect).Participate in weekly legal training with firm attorneys and all sales training and development programs. Continuously build knowledge of immigration case types, the sales framework, and consultative selling skills.In every interaction, embody the firm's commitment to dignity, access, and empowerment. What Makes You a Great Fit High School diploma or equivalent experience1-3 years of demonstrated, quota-carrying consultative sales experience—in person, over the phone, or bothBilingual (Spanish English) B2-C1 RequiredPrior experience in legal intake, immigration services, financial services, insurance, or other consultative professional service sales strongly preferredExperience in metrics-driven, individual performance accountability environmentCRM proficiency, including accurate data entry, activity logging, and pipeline tracking (Litify/Salesforce preferred).CRM proficiency, including accurate data entry, activity logging, and pipeline tracking (Litify/Salesforce preferred). Work Schedule Monday through Friday, 8:30am-5:30pm Local Time How You'll Benefit Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best. 401k Match Medical, Dental, & Vision InsuranceOptions for Health Savings Account or Flexible Spending Account Dependent Care FSABasic Life InsuranceVoluntary Life & AD&DDisability InsuranceVoluntary Accident InsuranceVoluntary Hospital Indemnity InsuranceEmployee Assistance ProgramCalm App Subscription Our Firm At https://lisinskifirm.com/en/about-us/, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve. Our Values At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care. Locations: Centennial, CO; Denver, CO