Account Supervisor (Field Ops)

RAPP Detroit is looking for an Account Supervisor (Field Ops) to join our award-winning Account Leadership team. WHO WE ARE: We are RAPP – world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being. HOW WE DO IT: At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning. Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients. Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets YOUR ROLE: The Dealer Marketing Services Representative manages specified OEM automotive clients within assigned territory and specializes in client satisfaction, customer retention, increasing marketing performance, and selling new solutions. The dealer marketing services representative is the face of the brand by conducting daily in-person marketing consultations. You will manage all client-facing aspects of the relationship: marketing consultations, data analysis, offer selection, creative options, billing questions, co-op eligibility etc. Your role will require up to 50% travel for in-person, monthly consultations. Aptitudes that will make you successful include working autonomously, sociability, customer focus, resiliency, and situational adaptability. You will need to be extremely organized, communicate timely and effectively, and possess a positive attitude. Your role is to build relationships, become a trusted advisor, and promote dealership partnership - you are considered the marketing expert in the assigned area. Expect to work with one of the hottest and most respected automotive brands and dealer bodies in the world. YOUR RESPONSIBILITIES: Builds and maintains positive relationships with new and existing dealer clients Conducts up to three (3) one-hour dealership consultations each day, providing data analysis and continuous improvement recommendations on marketing creative, strategy, programs and platforms Monitors all advertising compliance for dealer sin assigned territory Supports annual business planning in conjunction with Area personnel Reviews quarterly dealer marketing plans; providing recommendations on optimization based on performance Partners with designated OEM field representatives to coordinate marketing improvements and facilitates joint dealership consultations. Understands and drives key performance indicator (KPI) improvement Examines client performance (reporting, direct observation, ) to identify areas of opportunity for improvement within the fixed operations Proactively communicate to clients (up to Dealer Principal / General Manager levels). Establishes and maintains a solid business relationship with dealership personnel Effectively communicates OEM program’s value proposition and aligns it with the dealers’ goals Strategizes overall marketing performance and solutions Identifies and recommends program changes and marketing strategies Maintains ongoing communication with different levels of dealership management at assigned dealership locations Manages the retention, product penetration, and growth of assigned dealerships Maintains a high level of customer satisfaction by serving as an advocate and liaison between the dealer client and internal teams Manages all customer issues and conflict resolution Achieves assigned engagement, utilization and performance targets Writes and distributes contact reports each day to each dealership and OEM field office personnel Receives and submits account updates, enhancements, and recommended changes Maintains dealer contacts and business activity in required logs on a regular basis Shares results-oriented OEM marketing solutions, effectiveness, and challenges Successful completion of required training program and assessments Other duties as assigned REQUIREMENTS: Bachelor’s Degree in Business (automotive or marketing preferred) or equivalent workexperience Qualified candidates should have 5+ years of automotive / marketing experience with a Digital Advertising focus Demonstrated experience working with Dealer Principals & General Management personnel Strong preference for premium luxury segment experience Ability to drive and/or fly to assigned dealership locations, spend up to 50% of overnights in hotels, and maintain valid driver’s license To perform the job successfully, a person should demonstrate the following knowledge, skills, or behaviors: Ability to develop relationships with key decision-makers Build relationships with both internal and external customers Identify, qualify, and resolve customer objections, problems, and needs in a diplomatic manner Develop strategies, action plans, and metrics to monitor results Effectively communicate ideas, challenges, and solutions Communicate and give presentations in front of groups Effectively convey processes and training Listen to others and appropriately act on information provided Multi-task, prioritize, organize, and coordinate projects to meet simultaneous deadlines Work autonomously with minimal supervision and under continual deadline pressure Work effectively in both a team and individual setting Work effectively in a fast-paced organization Use a variety of computer programs to track results (Salesforce CRM, Word, Excel, Email, Internet, etc.) *Must be able to travel up to 50% of the time Target Markets: Chicago, Michigan, Mid-Atlantic Our Hybrid Work Model: RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit http://www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $80,000 - $92,000. This range is specific to Detroit and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply. “As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.” NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Offices: Detroit, Michigan, United States (RAPP - Detroit);