Director of Growth & Operations

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. Director of Growth & Operations Location Remote Time Zone Core Hours: 10:00 AM – 3:00 PM Central Time (CT) Role Overview We are hiring a Director of Growth & Operations to lead a pivotal transition from a project-based firm to a scalable, MRR-driven professional services business. This is a senior, hands-on leadership role where you will own both the revenue growth strategy and the operational infrastructure to deliver it—reporting directly to the Owner. If you have built a recurring-revenue services model before and thrive in lean, high-ownership environments, this role was designed for you. Key Responsibilities - Own the full revenue engine: pipeline generation, sales execution, client onboarding, delivery quality, and retention - Lead a distributed global team across multiple time zones, managing performance through clear KPIs and weekly accountability rhythms - Drive MRR growth by coordinating with in-house and outsourced sales resources, and closing new business personally as needed - Define and enforce the MRR-first commercial model: packaging, pricing, scope controls, and engagement minimums - Run weekly sales and operations cadences; maintain live scorecards; conduct monthly reviews with the Owner - Improve client retention to 95%+ by strengthening onboarding processes, communication standards, and escalation protocols - Plan and manage team capacity so delivery quality is never sacrificed during growth phases - Maintain 13-week rolling cash flow visibility and surface financial risks before they become problems - Build the operational infrastructure—SOPs, templates, checklists—that makes performance consistent and scalable - Report and improve on core metrics weekly and monthly: MRR health, close rate, delivery timeliness, rework rate, and labor efficiency Required Qualifications - Proven builder: you have grown a services business from early stage to $1–$5M in revenue and know what it takes to make that transition - You have owned both sides of the business: commercial growth (sales, pricing, pipeline) and operational execution (delivery, staffing, retention) - Direct experience selling and managing monthly recurring services: bookkeeping, accounting/CAS, fractional CFO, IT managed services, or closely related - Track record of improving retention through better onboarding, clearer scoping, and smarter escalation handling - Experience leading distributed or global teams, setting weekly priorities, and holding people accountable to outcomes - Scorecard-driven: you live and breathe KPIs and lead with data, not anecdote - Must have prior remote work experience, be fluent with remote collaboration platforms (Slack, Zoom, ClickUp, Google Workspace, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered. Preferred Qualifications - Experience targeting and closing $2M–$4M B2B service companies as clients - History of building and managing referral or partner ecosystems (accountants, attorneys, lenders, financial advisors) - High comfort operating without a big company infrastructure—you prefer ownership, speed, and scrappiness over bureaucracy Tools & Technology - Slack - ClickUp - Google Workspace - Google Meet / Zoom - QuickBooks Online (QBO) - Canopy - UltraTax Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.