E-commerce Customer Support Specialist

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career. JOB TITLE: E-COMMERCE CUSTOMER SUPPORT SPECIALIST Location: Remote Time Zone: US Time Zones (EST–PST) ROLE OVERVIEW We are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams. KEY RESPONSIBILITIES - Handle customer inquiries related to products, orders, payments, returns, and exchanges - Provide clear, accurate, and empathetic support via email and chat - Maintain detailed ticket documentation and customer records - Collaborate with Operations and Fulfillment teams to resolve issues - Follow established support processes and quality standards - Identify opportunities to improve customer experience and support workflows REQUIRED QUALIFICATIONS - Experience providing customer support for e-commerce or online retail businesses - Strong written communication and problem-solving skills - Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered - Ability to manage multiple tickets and priorities effectively - Customer-first mindset with attention to detail PREFERRED QUALIFICATIONS - Experience working with international customers - Familiarity with CRM or helpdesk systems - Experience contributing to FAQs or help center content TOOLS & TECHNOLOGY - Support Platforms: Zendesk, Gorgias, Freshdesk - E-commerce Platforms: Shopify or similar - Collaboration: Slack, Zoom, Google Workspace We connect top talent with vetted employers, competitive pay, and real growth opportunities.