Client Success Manager

Client Success Manager   Location: Remote | Type: Full-Time | Team: Client Success    PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you!  About the Role    As a CSM, you’ll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You’ll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide.  About us  As the trusted leader in student and alumni lifecycle engagement, clinical and non-clinical experiential education and career readiness, PeopleGrove+CORE Higher Education Group helps colleges and universities drive real outcomes. With a combined focus on meaningful engagement and simplifying the complexities of clinical and non-clinical experiential learning, the company partners with institutions to prepare students for career success and beyond. Leveraging over 16 years of industry leadership and a dedicated team of over 100 professionals, PeopleGrove+CORE offers innovative software solutions to scale and optimize a wide range of programs. This includes mentorship, career readiness, competency tracking, and seamless student placement and progress monitoring in clinical settings. The platform is designed to meet the demands of programs of all sizes, from those with ten students to tens of thousands.   At the center of our mission is the belief that career success is built on meaningful experiences and human connection. By pairing AI-powered tools with high-touch engagement, they empower institutions to personalize, streamline, and scale their efforts. This creates lasting value for students, alumni, and the communities they serve by anchoring the student journey in the power of experience, connection, and support.  country: US all locations: [Remote] commitment: Full Time (Remote) department: location: Remote team: Customer Success What You’ll Do : Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy   Bridge implementation to launch by configuring platforms and training users   Lead regular client meetings and health reviews   Respond to client inquiries with enthusiasm and precision, exceeding SLAs   Capture insights and feedback to support product enhancements   Represent our brand at conferences, campus visits, and webinars   Cultivate client champions for case studies and community engagement   Maintain meticulous records in Salesforce and Vitally   Embrace coaching and continuously deepen your product and industry knowledge Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption Proactively identify churn risk, and produce and execute success plans Who You Are: 2+ years of experience in customer success or service within B2B SaaS   Tech-savvy and quick to master new platforms   Clear communicator who loves solving problems creatively   Professional, empathetic, and detail-oriented   Adaptable and energized by change   Familiarity with CORE ELMS or CORE CompMS (a plus)   Experience in healthcare, tech, or higher ed (bonus!)   Project management skills and CRM experience (extra points!)   Bachelor’s degree required  Perks & Benefits: Competitive salary + annual bonus  Flexible PTO and hybrid/remote work options   Full medical, dental, and vision coverage  401K with generous company match + financial planning  Company-paid life and disability insurance  Collaborative and purpose-driven culture