Clinical Adherence Nurse (RN), Bilingual - Full Time

About Scene Health Scene is reimagining medication adherence with our 360° model of care, bringing the gold standard of Directly Observed Therapy into the digital age. Through personalized video coaching, engaging education, and motivational support, we connect healthcare professionals, patients, and their families to solve the $500B problem of medication nonadherence. Through our mobile app, patients connect with pharmacists, nurses, and health coaches through quick daily video check-ins, anytime, anywhere. We make medication management engaging and supportive while helping patients overcome challenges and barriers related to social determinants of health. We’re looking for an RN who brings energy, warmth, and authenticity to every patient interaction—especially on video. In this role, you’ll connect with patients through daily video check-ins, offering encouragement, education, and accountability that helps them stay on track with their medications. The ideal candidate: Is naturally engaging and comfortable speaking on cameraEnjoys building rapport quickly through virtual, asynchronous interactionsCan motivate and encourage patients in short, meaningful video touchpointsIs passionate about making healthcare more personal, accessible, and supportive JOB OVERVIEW As a Clinical Adherence Nurse (RN), you will play a key role in enrolling, engaging, and supporting patients in a high-impact medication adherence program designed to improve health outcomes. This innovative role uses asynchronous video communication and digital engagement to build meaningful patient relationships and deliver personalized clinical support. Through daily video check-ins, you will connect with patients, offering encouragement, education, and accountability that helps them stay on track with their medications and care plans. Using your clinical expertise and motivational communication skills, you will guide patients through challenges, celebrate progress, and help them build sustainable health habits. In this role, you will help patients overcome barriers related to social determinants of health, provide tailored education, and monitor medication-taking behavior through video-based interactions. By building trust through engaging video communication, you will inspire patients to actively participate in their care and empower them to take greater control of their health. Key Responsibilities: Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication, educating and enrolling patients into the adherence programUtilize video-based communication as a primary engagement tool to deliver personalized education, coaching, and adherence supportProvide compassionate and motivational coaching, case management, and health education services to encourage medication adherence and lifestyle changesConduct video-based medication reconciliation consultations, ensuring patients understand their medications, dosing schedules, and proper administration techniquesReview asynchronous video submissions of patients taking medication, ensuring correct administration, monitoring adherence,  and assess for side effects or concernsCreate short-form educational and motivational videos to send to patients for personalized engagement and population-level health educationAssess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessaryProvide guidance on medication administration, inhaler technique, chronic disease management, and medication safety through live and asynchronous video coachingAct as a clinical escalation point for non-clinical team members to send patient cases that need a higher level of clinical review and interventionAssist patients with technical troubleshooting related to the company’s mobile application and adherence platformMaintain accurate and detailed documentation of all interactions, ensuring compliance with company and regulatory guidelinesEngage with provider offices, health plan services, and pharmacies on behalf of the patient, as needed, to overcome barriersProvide referrals to healthcare providers and community resources when needed, including direct outreach to provider offices and/or warm transfers to service providersUtilize motivational interviewing techniques within video and digital engagement to engage patients in long-term adherence strategiesOffer guidance on inhaler techniques, chronic disease management, and medication safetyContribute to program improvement by providing insights from patient interactions, particularly regarding video engagement, digital adherence monitoring, and patient education strategiesPartner with cross-functional teams to develop and refine video-based patient engagement content, clinical protocols, and educational materials Required Qualifications: Registered Nurse (RN) license in good standing with at least 5 years of nursing experience5 years of related experience in patient engagement, health education, or care coordinationStrong background in chronic disease management, medication adherence, and patient coachingExcellent oral and written communication skills with a warm, empathetic approachBilingual in SpanishAbility to work in a fast-paced, patient-focused environmentProficiency in electronic health records (EHR), mobile applications, and digital health platforms.Comfortable engaging patients via phone, video, and chat throughout the workdayExperience assessing social determinants of health and connecting patients with resources Preferred Qualifications: Experience in video communication, telehealth, community health work, or digital health settingsCertification in health coaching (e.g., Certified Health Coach, Integrative Health Coach, etc.) or willingness to obtain certification within a specified timeframeKnowledge of Directly Observed Therapy (DOT) modelsExperience working with Medicaid and Medicare Dual Eligible (D-SNP) populationsFamiliarity with Salesforce or other CRM platforms Benefits & Perks Competitive salaryPaid vacation, paid sick leave, plus paid holidaysHealth, dental, vision, short-term disability401K retirement savings planWork remotely while making a tangible impact on patients’ livesBe part of an innovative healthcare solution addressing a $500B medication adherence challengeCollaborate with passionate professionals across healthcare, technology, and public health sectorsProfessional development and growth opportunities within a rapidly scaling company The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate. Scene has impacted thousands of lives to date, but you will be integral in scaling that impact. If you are a compassionate, tech-savvy nurse with a passion for patient engagement and medication adherence, we want to hear from you! Apply today to join us in transforming healthcare and empowering patients toward better health outcomes. *Candidate MUST have availability to work evenings and weekends. Available shifts include: Saturday-Wednesday (12-8pm, 1-9pm, 2-10pm, 3-11pm EST)Sunday-Thursday (12-8pm, 1-9pm, 2-10pm, 3-11pm EST) **We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time. Locations: Remote (Baltimore, Maryland, US)