Customer Support Representative

Inktavo + OrderMyGear Inktavo and OrderMyGear (OMG) have joined forces to modernize how the apparel and promotional product decoration industry does business. Since the early 2000s, our combined platforms have provided a better way for thousands of distributors, decorators, and team dealers to sell branded merchandise across channels. Today, we are the market-leading technology shaping the future of group online commerce. By joining our team, you’ll play a pivotal role in this rapidly changing industry as we scale our platforms and improve the eCommerce experience for our clients and their customers. Support @ MergeCo The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone and email. Our goal with Customer Support at Inktavo + OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support. Day in the Life Manage large amounts of incoming calls and emailsHandle customer concerns and provide appropriate solutionsIdentify and assess customer needs to achieve a high level of satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationWork on other service-related projects as they arise Must Haves 2+ years experience in a customer support roleExcellent ability to clearly communicate through phone and emailHigh attention to detail with research and investigative skills Ability to multitask Able and willing to work 8 AM - 5 PM CT Monday through Friday Experience with Mac Operating systems, internet services, browser functions and basic software applications SaaS experience a pluseCommerce experience a plus A Few of the Perks Competitive benefitsUnlimited PTORemote work available for U.S.-based candidates401(k) with employer matchPaid parental leaveIn-office benefits for those local to Dallas, TX:Catered lunches Casual office atmosphere & located in the Design DistrictFully stocked kitchen Locations: Remote (United States)