Operations Manager

About the Company Sway is a fast-growing logistics and technology startup building next-generation delivery and return solutions for e-commerce brands and 3PLs. We operate a network of driver partners paired with optimized local routes, powered by technology that creates a seamless, on-demand experience for customers that feels as easy as rideshare or food delivery. Our mission is to make online shopping and returns effortless from start to finish by improving one of the most important parts of e-commerce—last-mile delivery. Sway is venture-backed by leading investors in LA and NYC, and supported by founders from companies like Allbirds, Warby Parker, Harry’s, and thredUP, with a team that includes operators from companies like Uber and Pitney Bowes. About the Role We are hiring an Operations Manager to lead and optimize warehouse and delivery operations in the market. In this role, you’ll work closely with the Head of Operations and Regional Manager to scale operations, improve efficiency, and ensure a seamless end-to-end customer experience. You will oversee both warehouse operations and driver performance, helping manage a mix of W2 warehouse staff and independent contractor drivers. This role is highly hands-on and plays a critical part in building and refining the operational foundation of a fast-growing startup. What You’ll Do Oversee daily warehouse and driver operations to ensure smooth execution of inbound and outbound workflowsBuild, manage, and support a team of W2 warehouse staff and independent contractor driversAlign driver capacity with demand to ensure coverage and efficiencyMonitor operational performance and key metrics to identify areas for improvementAnalyze daily operations and implement process improvements to increase speed and accuracyEnsure a high standard of customer experience across deliveries, returns, and issue resolutionWork closely with the Head of Operations and HQ team to share feedback and drive operational improvementsDevelop and refine workflows, tools, and processes to improve efficiency and scalabilityTrack and manage operational costs, supporting budget and performance accountabilityLead problem-solving efforts for operational issues, delays, and escalationsFoster a culture of accountability, ownership, and continuous improvement within the team What We’re Looking For Required: Bachelor’s degree or 4+ years of relevant experience in logistics, warehouse operations, or operations management2–4+ years of experience managing teams, including contractors or frontline staffExperience overseeing complex, fast-moving operational environmentsStrong problem-solving skills with a focus on process improvement and executionAbility to analyze performance data and translate insights into actionExcellent communication skills with the ability to report findings to senior leadershipComfortable working in-person at a warehouse facility full-timeStrong ownership mindset with a hands-on, “lead from the floor” approach Nice to Have: Experience in a high-growth startup or fast-scaling environmentFamiliarity with e-commerce logistics and returns operationsProficiency in Excel, Google Sheets, or similar tools for analysis and reportingExperience with data tools (e.g., Sigma or similar platforms)Prior experience managing independent contractor driver networks Why Join Sway Be part of a fast-growing startup shaping the future of logisticsComprehensive Health, Dental, and Vision Coverage (100% employee / 50% dependent coverage)Unlimited PTO policy for flexibility and work-life balanceEmployee stock options to share in company growthCollaborative, high-energy work environment focused on teamwork and execution The Sway Way Embrace Change: We adapt quickly and turn challenges into opportunitiesEvery Package Matters: Accuracy and care drive everything we doTrust Your Numbers: We rely on metrics to guide improvementSeek Responsibility: We take responsibility and follow throughLow Ego, High Ambition: We work collaboratively and support each other Operations | Austin, TX Location: Onsite at our Austin warehouse Locations: Austin, TX