Senior VIP Account Manager

Our client is a Global iGaming brand and platform, accessible to players worldwide. Combine the energy and speed of a startup with the clarity and structure of a well-established business. Move fast, every process — from product development to decision-making — is designed for maximum efficiency and impact Perfect for those who aim to: Build and scale the VIP Account Management function from scratch for the iGaming product; Develop and implement end-to-end VIP retention strategies, loyalty programs, and high-net-worth individual management processes; Directly manage a portfolio of VIP players, ensuring high satisfaction, personalized communication, and increased LTV; Define KPIs, reporting structures, and operational workflows for the VIP department; Monitor player activity and data trends to identify growth opportunities and prevent churn; Collaborate with Marketing and Product teams to create exclusive offers and events for VIPs. Experience you’ll need to bring: At least 2 years of experience in Account Management within the iGaming industry; Deep understanding of iGaming product mechanics, player psychology, and VIP segment requirements; Expertise in managing high-value portfolios and delivering bespoke customer service; Strong analytical skills with the ability to translate data into actionable retention strategies. It's a perfect match if you have those personal features: Exceptional communication and negotiation skills; Strategic thinker with a "hands-on" approach to problem-solving; Proactive, self-motivated, and capable of working independently in a fast-paced environment. High level of emotional intelligence and cultural awareness. Our clients offer competitive benefits to support your professional and personal growth, including: Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin. Offices: Warsaw, Masovian Voivodeship, Poland (Poland);