Support Team Lead

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Lead and coordinate a team of L1 support engineers; Ensure high-quality support operations and SLA compliance; Improve incident management processes and workflows; Drive operational excellence and continuous improvement; Collaborate with L2/L3, SRE, and DevOps teams. Experience you’ll need to bring: 3+ years of experience in Technical Support, Service Desk, or NOC environments; 1+ year of experience in a Team Lead or Senior Support role; Experience managing 24/7 support operations and shift-based teams; Strong experience with Jira or similar ticketing systems; Experience with monitoring tools (e.g., Grafana or similar); Strong incident management and escalation handling experience; Experience monitoring SLAs, queues, and incident backlogs; Experience coordinating escalations to L2/L3 support teams; Basic understanding of log analysis tools; Basic SQL knowledge; English level B2+ (written and spoken). It's a perfect match if you have those personal features: Strong communication skills; Leadership and team management abilities; High sense of ownership and accountability; Strong organizational and prioritization skills; Ability to work in a fast-paced environment. Our clients offer competitive benefits to support your professional and personal growth, including: Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin. Offices: Warsaw, Masovian Voivodeship, Poland (Poland);