Technical Support Agent

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Work closely with business units and technical teams to clarify requests and track task progress; Monitor Grafana boards to assess system performance and detect potential issues; Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents; Record incidents in JSM/Jira in compliance with established workflows; Handle support tickets, ensuring they are updated regularly and resolved promptly; Escalate incidents when required, adhering to internal protocols; Draft and deliver notifications about scheduled or unscheduled technical activities. Experience you'll need to bring: Solid knowledge and experience with OpenSearch/Elastic Search and Grafana; Proficiency in Atlassian Jira (ticket management); Experience with PagerDuty or similar systems; Familiarity with Rancher; Understanding the process of logging, managing, and resolving incidents; Understanding of the escalation procedures process; Excellent level of English (verbal and written) - at least B2 level. It's a perfect match if you have those personal features: Resilience under high-pressure conditions; Teamwork skills with the ability to work independently within their area of responsibility; High level of communication; Analytical thinking and a proactive approach to problem-solving. Our clients offer competitive benefits to support your professional and personal growth, including: Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin. Offices: Warsaw, Masovian Voivodeship, Poland (Poland);