Site Manager

About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit http://www.careaccess.com/. How This Role Makes a Difference The Site Manager is responsible for the day-to-day operational leadership of the Lake Charles research site. This role directly manages site staff and is accountable for study execution, documentation quality, regulatory compliance, and team performance.  The Site Manager remains hands-on in the conduct of complex clinical trials while ensuring the broader team delivers consistently high standards of protocol adherence and patient care. This role partners closely with the Principal Investigator, who retains medical and regulatory authority for all clinical decisions.  How You'll Make An Impact  Team Leadership & Performance  Directly manage and develop Clinical Research Coordinators, Phlebotomists, and Lab Technicians  Set and uphold clear expectations for quality, compliance, timelines, and patient experience  Provide ongoing coaching, performance feedback, and structured development  Address performance issues promptly and build a high-accountability team culture  Study Execution & Operational Oversight  Lead the site’s most complex and high-priority studies  Oversee protocol implementation, enrollment progress, visit execution, and data timeliness  Identify operational risks and implement corrective actions to maintain study timelines  Ensure continuous inspection readiness and successful monitoring visits  Partner with the Principal Investigator on operational study conduct; all medical decisions remain under PI authority  Quality & Compliance  Ensure strict adherence to FDA regulations, ICH-GCP, and Care Access SOPs  Maintain high standards for source documentation, data integrity, and protocol compliance  Proactively monitor and reduce protocol deviations  Ensure timely escalation of safety events and compliance concerns  Sponsor & CRO Engagement  Serve as the primary operational contact for sponsors and CROs  Represent the site in start-up activities, monitoring visits, and escalation discussions  Build strong sponsor relationships through consistent, reliable execution  Hands-On Clinical Contribution  Conduct study visits and protocol-required procedures as needed  Perform phlebotomy, ECGs, vital signs, and other clinical tasks  Support informed consent processes and investigational product accountability  Assist with additional projects such as report design, data maintenance, etc.   The Expertise Required Strong working knowledge of FDA regulations, ICH-GCP, and clinical research compliance requirements  Demonstrated success managing complex clinical trials in a site-based environment  Proven ability to lead, coach, and hold clinical research staff accountable for performance  Experience overseeing protocol implementation, enrollment progress, and documentation quality  Sound operational judgment with the ability to identify risks and drive corrective action  Experience serving as a primary operational contact for sponsors or CROs  Strong written and verbal communication skills  Proficiency with EDC systems, clinical trial databases, and standard business software  Certifications/Licenses, Education, and Experience Bachelor’s degree preferred or equivalent combination of education and experience  5+ years of clinical research experience, including time as a Clinical Research Coordinator  Prior direct people management experience required  Demonstrated experience leading complex or high-volume studies  Recent phlebotomy experience required  How We Work Together Location: This is an on-site position with regional commute requirements, located in Lake Charles, LA. Travel: This role requires up to 10% of regional (within 100 miles) travel requirements for Future of Medicine community screening events. Length of travel will depend upon study requirements, staff needs, and company initiatives.   Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. Walking - 20% Standing - 20% Sitting - 50% Lifting (up to 25 lbs) - 10% Benefits & Perks (US Full Time Employees) Paid Time Off (PTO) and Company Paid Holidays 100% Employer paid medical, dental, and vision insurance plan options Health Savings Account and Flexible Spending Accounts Bi-weekly HSA employer contribution Company paid Short-Term Disability and Long-Term Disability 401(k) Retirement Plan, with Company Match  Diversity & Inclusion We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time. If you need an accommodation to apply for a role with Care Access, please reach out to: mailto:TalentAcquisition@careaccess.com Mandatory Employer Disclosures: Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction. Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment. Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment. Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws. Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.  Offices: Louisiana, United States (Louisiana);