Manager, Partnerships

About Dialogue Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families. When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on: ImpactCommunityGrowthExcellence Feel like you can make a difference? Good news, we saved you a seat!  Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact mailto:accessibility@dialogue.co. AI Disclosure Statement To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role. Your role as Manager, Partnerships Reporting to Alexandra Gomez, Sr. Director Partnerships, the Manager, Partnerships is responsible for the day-to-day execution and operational performance of our partner-facing team. You will lead a team composed of Partnerships Managers (responsible for managing partner relationships, retention activities, and revenue delivery) and Partnership Enablement Specialists (responsible for equipping the team with tools, reporting, and operational support to execute effectively). This is a highly cross-functional and client-facing leadership role that combines strategic account management, revenue growth, operational excellence, and people leadership. You will be accountable for both partner outcomes and building the systems, insights, and team culture required to scale impact. What you'll be doing Team Leadership & Development: Lead, coach, and develop a team of Partnerships Managers and Enablement Specialists across multiple levels of seniorityProvide strategic direction to senior team members while actively supporting and developing junior talentFoster a high-performance, accountable, and collaborative team culture focused on partner success and revenue growthRemove barriers and enable the team to operate at maximum effectiveness Drive Data-Driven Performance & Operational Excellence: Use Salesforce and analytics tools to monitor partner performance and inform decision-makingBuild and refine reporting frameworks and operational processes to improve visibility, scalability, and efficiencyIdentify trends, risks, and opportunities across the partner portfolio and translate them into actionable strategiesPromote a strong culture of data-driven decision-making within the team Drive Partner Strategy & Executive Reporting: Lead Quarterly Partner Strategy Reviews (PSRs) with internal leadership to align on performance, risks, and growth opportunitiesEnsure high-quality execution of Quarterly Business Reviews (QBRs) and ongoing strategic partner touchpointsTranslate complex partner data into clear, actionable insights for executive stakeholdersSupport the team in identifying and executing revenue expansion and strategic growth opportunitiesProvide guidance on complex negotiations, renewals, and strategic account planningMaintain accurate tracking of partner health, risks, and opportunities in Salesforce Cross-Functional Leadership & Execution:Partner closely with Sales, Strategy, Product, Operations, and Clinical teams to drive alignment and maximize partner valueLead or contribute to strategic initiatives such as partner expansion programs, RFP/RFI responses, and data integrity improvementsAct as a connector between internal teams and external partners to ensure alignment, clarity, and execution excellence Partner Enablement & Experience & Continuous Improvement: Design and optimize scalable partner processes and playbooks to improve execution consistencyIdentify operational inefficiencies and implement tools and process improvements to increase team productivity and partner satisfaction We'd love to hear from you if you have Experience & Leadership7+ years of experience in Partnerships, Customer Success, Business Development, or B2B OperationsProven people leadership experience, including coaching and developing high-performing teamsExperience managing hybrid teams of senior individual contributors and enablement functions in a fast-paced, scaling environment (managing managers is an asset)Strong track record of managing team responsible for  large, complex, high-value accountsExperience leading cross-functional initiatives in dynamic organizations Skills & CompetenciesHighly data-driven, with strong proficiency in Salesforce and analytics tools to guide performance and decision-makingStrong commercial acumen with experience driving revenue growth and expansionExceptional communication and stakeholder management skills, with the ability to influence senior internal and external stakeholdersAbility to balance strategic thinking with hands-on operational execution Leadership QualitiesCustomer-obsessed, with strong judgment and a problem-solving mindsetComfortable operating in both strategic and detail-oriented execution layersEntrepreneurial mindset with a track record of delivering results in high-growth environmentsStrong executive presence and communication skills (written and verbal)English required; bilingualism (English/French) is a strong asset Nice-to-HaveExperience in virtual care, employee benefits, or group insurance within the Canadian market Please note that as we serve customers across Canada, bilingualism is an asset for this position. You may be required to communicate in French and English. This role is based in our Montreal or Toronto office (hybrid mode, 3 days/week). At Dialogue, your well-being is our priority Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits: Access to the Dialogue app and virtual mental health support for you and your familyFully funded insurance, a health spending account, dental coverage, and fitness reimbursement4 weeks vacation, 9 wellness days, and 1 volunteer dayHybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote rolesWork abroad up to 4 weeks/yearIncentive plans, referral bonuses & RRSP matchingLearning via Coursera, external training budget & mentorshipOptional parental leave top-up Recruitment Fraud Notice Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at http://dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to mailto:jobs@dialogue.co and verify the role on our official careers page. Locations: Montreal, Canada; Toronto, Canada