Destination Support Specialist - Africa

About UJV Who Are We? Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients. We are the luxury travel advisor’s right hand. How? UJV is a team of travel experts that advises and supports luxury travel advisors worldwide. We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.We offer an experience-centered service based on passion, expertise, integrityand attention to detail.We are willing to do the hard work in order to see our clients shine. Role Mission The Africa Destination Support Specialist ensures the operational accuracy and seamless execution of our Africa itineraries. This role supports Destination Specialists by owning the behind-the-scenes details that bring each itinerary to life, from verifying supplier pricing and maintaining accurate proposals to coordinating bookings and keeping internal systems organized. By maintaining precision across proposals, bookings, and documentation, this role helps uphold the high standards expected of our luxury travel experiences. The Destination Support Specialist also contributes to maintaining destination knowledge resources and operational systems that support both our internal teams and our clients. Key Responsibilities Itinerary & Proposal Support Support the creation and refinement of client proposals by ensuring pricing accuracy and itinerary clarity. Convert supplier quotations into client-ready proposalsVerify rack rates and contracted supplier rates to ensure accurate pricingAssist with requotes and itinerary updates within WetuSupport Destination Specialists with revisions and updates as proposals evolveAssist Travel Coordinators with quoting additional services or trip enhancements Booking & Operational Coordination Ensure bookings and internal records are properly documented and maintained from confirmation through departure. Search for availability across hotels, services, and flightsLoad confirmed bookings into internal reservation systemsVerify that invoices accurately reflect all booked servicesMaintain organized documentation for each reservation to support operations and accounting Communication Touchpoints Assist with key communication touchpoints and post-travel follow-up. Draft and support responses to client and travel advisor inquiries, working under the direction of Destination SpecialistsFollow up on open requests, supplier confirmations, and additional service inquiriesDraft pre-travel confirmation emails Participate in 30-day pre-departure calls with travelers when neededDocument post-trip feedback and updates for internal teams Knowledge Base & Destination Information Help maintain the accuracy and usefulness of internal destination resources. Update internal knowledge base materials including tipping guides, spa menus, and activity informationMonitor and update destination entry requirements and travel regulationsSupport updates to internal AI data to improve communication accuracy Team Collaboration Serve as a reliable operational partner to the Destination Specialists and broader reservations team. Act as a backup resource for Destination Specialists when neededSupport simpler itinerary requests and operational tasks under the direction of Destination SpecialistsContribute to maintaining the high standards expected of our luxury travel experiences Qualifications Background in the hospitality or travel industry, with strong familiarity with Africa as a destination for luxury travelersHighly detail-oriented with strong organizational and documentation skillsComfortable working behind the scenes in an operational support role while collaborating closely with sales teamsAbility to handle multiple itineraries and operational tasks while maintaining high levels of accuracyExperience working with Destination Management Companies (DMCs) and supplier communications preferredFamiliarity with Wetu or similar itinerary-building platforms is a plus Locations: Canada; Remote (United States)