Billing Operations Manager

www.crunchafi.com Job Title: Billing Operations Manager  Reports to: Chief Financial Officer  Type: Full-Time  Location: Remote – United States  Travel Requirements: Occasional travel to Milwaukee, WI for in-person team meetings  About Crunchafi  Crunchafi (formerly LeaseCrunch) is revolutionizing the world of accounting with easy-to-use, cloud-based solutions designed to simplify complex financial data management. Our products empower CPA firms and financial professionals by streamlining lease accounting, data extraction, and cash flow forecasting, helping them deliver strategic value faster and more efficiently. Trusted by over 750 firms and more than 27,000 companies, Crunchafi combines cutting-edge technology with expert support to power the future of accounting.  Our Team  Crunchafi is made up of passionate, forward-thinking professionals committed to transforming the accounting industry. Our team is dedicated to providing innovative solutions that simplify accounting processes and provide actionable financial insights. We value collaboration, creativity, humor, and a shared vision of improving the accounting profession through technology.  Why Join Us?  We are looking for talented individuals to join our growing team and contribute to our mission of empowering CPA firms and financial professionals. At Crunchafi, you'll be part of a dynamic, collaborative environment where your ideas are valued, and your growth is supported. We offer a rewarding work/life balance, opportunities for professional development, and a chance to make a real impact in the world of accounting. Position Overview  The Billing Operations Manager owns the day-to-day execution and ongoing improvement of Crunchafi's billing function. You'll lead invoicing, billing reconciliations, and revenue-impacting operational workflows across our product lines, ensuring accuracy, timeliness, and scalability as the business grows. This role sits at the intersection of finance, revenue operations, and systems, translating complex billing scenarios into clean, repeatable processes.  You'll manage a small offshore team that handles transactional billing work, while personally owning the harder edge cases: complex reconciliations, system configuration, and cross-functional cleanup. The ideal candidate is an Excel power user with deep, hands-on experience in NetSuite and Zone Billing, a strong systems mindset, and a track record of bringing order to messy, high-volume data.  What You'll Do  Own day-to-day billing operations, ensuring accuracy, timeliness, and scalability  Establish and maintain reliable, repeatable processes that drive consistency across billing cycles  Manage and optimize billing workflows in Zone Billing within NetSuite, including subscription structures, billing schedules, and pricing configurations  Maintain, configure, and continuously improve NetSuite and Zone Billing to support new products, pricing models, and renewal motions, with a focus on automation and scalability  Perform and oversee complex reconciliations across systems, ensuring data integrity  Lead and manage a team of offshore billing specialists, setting clear expectations, monitoring performance, and ensuring high-quality output  Create documentation, SOPs, and QA processes to support a distributed team and minimize errors  Partner cross-functionally with Finance, Revenue, and Engineering to resolve discrepancies and improve processes  Analyze large datasets to identify trends, issues, and opportunities for optimization  Partner with Accounting on month-end and quarter-end close, owning the billing-side inputs to revenue recognition, deferred revenue, and AR  Who You Are  Significant hands-on billing and billing operations experience, ideally in a B2B SaaS or subscription-based environment  Strong experience with NetSuite and Zone Billing   Excel power user; comfortable with advanced formulas, lookups, pivot tables, and large data sets; can build and audit complex workbooks with confidence  Proven track record of leading complex reconciliations across systems and resolving messy, multi-source discrepancies  Strong systems mindset; quick to learn new tools, map data flows, and identify root causes rather than treating symptoms  Comfortable processing and analyzing large data sets; able to translate raw data into clear, defensible answers  Experience managing or closely coordinating with offshore teams; sets clear expectations and holds a high-quality bar  Reliable, consistent, and detail-oriented; people trust your numbers and your follow-through  Strong communicator who can work cross-functionally with Finance, Sales, CS, and Engineering  Experience working in a fast-paced, high growth environment   Benefits  Remote work-from-home environment  Competitive salary, health, dental and vision insurance plans  Flexible time off  401K retirement savings plans for US-based employees, with 3% employer match  Incentive Equity Plan  Professional development opportunities  Dynamic and collaborative work environment with opportunities for growth Locations: Remote (United States)