Strategic Account Management Lead

ABOUT MOTORWAY Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. The role Motorway operates a two-sided marketplace, serving both Sellers and Dealers. This role sits at the heart of the Dealer side of the business. We’re looking for a Strategic Account Management Lead. Our SAM team manages and grows relationships with our most important dealer partners. These are high-value dealers who buy significant volumes through the marketplace and play a critical role in our commercial performance. You will lead a team of Strategic Account Managers who manage our top dealer accounts. This is a hands-on leadership role. You will set clear expectations, build strong operating rhythms, coach for performance, and work cross-functionally to turn strategy into results. You will bring significant experience in sales and account management, alongside a strong track record of leading high-performing, client-facing teams. You will own key processes and initiatives, work closely with cross-functional partners, and drive results through clear accountability, 1-to-1 coaching, and focused development. This is a fantastic opportunity to help Motorway on our mission of building a better car market for tomorrow. This role is based in London, but will require travel to Brighton once per week (which can be expensed) . The Strategic Account Management Lead role will involve: - Leadership of Strategic Account Managers to hit defined goals. - Setting and running the team’s operating rhythm, including planning, forecasting, pipeline discipline, and reviews. - Driving growth and retention across our top dealer partners, with a focus on long-term, mutually beneficial relationships. - Holding the team accountable for outcomes, using data to diagnose issues and drive improvement. - Coaching and developing managers through regular 1-to-1s, deal reviews, and targeted development plans. - Being the “voice of the dealer” and “voice of the team” in senior leadership forums - Working closely with Product, Ops, Marketing, Finance and Sales Ops to ensure alignment and effective execution. - Defining and improving processes as the business scales into 2026. Requirements - Extensive experience at leading and managing client-facing teams to deliver to targets - Experience running structured operating rhythms and performance cadences. - Experience in using CRM technology to track performance and identify opportunities - Strong people leadership skills, including coaching, performance management and development. - A polished, confident and professional communication and presentational style - Highly organised, able to manage multiple priorities in a fast-paced environment. - Data analysis skills with a passion for making decisions based on real life data - Ability to work collaboratively with key stakeholders across the business and at senior management level