Contact Centre Team Leader

ABOUT MOTORWAY Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. About the role We’re hiring a Team Leader for our Brighton-based Seller Sales team. This is a rare opportunity to join an established operation with a strong track record, but where we’re now ready to raise the bar. You’ll be responsible for leading a team of Sales Agents, supporting daily performance, and driving continuous improvement through effective coaching, motivation and management oversight. We’re looking for a confident, hands-on people manager who knows how to get the best out of a sales team. This role is not a stepping stone into people leadership - it’s designed for someone who already has the fundamentals and is hungry for a bigger challenge. You’ll bring energy, accountability and a strong coaching ethos, helping us build a high-performance culture and set the standard for the future. WHAT YOU’LL BE DOING - Own the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agents - Drive individual and team performance against a range of KPIs - Coach regularly and effectively to build skill, resilience and accountability - Use data and dashboards to manage the team – spot trends, address issues, share insights - Deliver 1-2-1s, performance reviews and development plans that have real impact - Manage attendance, adherence and wellbeing in a fair, visible way - Collaborate cross functionally to drive improved business outcomes - Bring energy and creativity to drive motivation and results - Take ownership of issues, initiatives and working practices - Work as effectively and collaboratively part of a broader management team ABOUT YOU - Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment - Comfortable leading from the front and holding people accountable - Strong coaching mindset – knows how to build capability - Resilient and action-oriented – works at pace and keeps things moving - Good commercial understanding of how contact centre sales performance links to wider business goals - A data-literate operator who can use insights to make better decisions - Positive, driven, and able to influence others across teams YOU’LL THRIVE HERE IF - You want to make your mark on an established team - You value ownership, autonomy and trust - You believe that coaching is more than a buzzword - You like being in the thick of it - making decisions, solving problems and leading from the front - You want a role with clear potential to develop further OUR INTERVIEW PROCESS - Initial Screen – 30 minutes - Hiring Manager Interview – 60 minutes - Written task SHIFT PATTERN Monday to Friday - 8:45am to 5:30pm