Service Desk Technician

First National Bank of America is seeking a customer-focused Service Desk Technician. This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams. Responsibilities: Provide Help Desk Support and Resolve problems to the end user's satisfaction Monitor/Respond promptly to requests received thru the IT Service Desk portal Troubleshoot help desk tickets Setup and configure workstations Assist in department projects Qualifications: Familiarity taking work from a support queue and prioritizing different tasks Experience providing customer service with a strong focus on effective communication Effectively able to document work Proven ability to work cohesively in a team setting Ability to learn quickly and possess a strong drive for continuous learning Employee benefits Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00 Dental – Premiums as low as $0.00 Vision – Low premium Plan Discounted childcare Pet Insurance Paid Time Off (PTO) 401k with employer match Adjustable desks that can be raised or lowered to sit or stand   At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference. First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. Note: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America uses E-Verify to confirm employment eligibility https://everify.uscis.gov/home/resources/view-essential-resources First National Bank of America is an Equal Opportunity Employer. #LI-Onsite Offices: (East Lansing, MI);