Product Manager

Product Manager    Role Overview  Upshop is seeking a Product Manager responsible for helping define, build, and deliver product capabilities within Upshop’s retail operations platform. This role will partner closely with engineering, design, data, and customer-facing teams to develop solutions that help grocery retailers improve operational efficiency, reduce waste, and drive profitability.  The Product Manager will work directly with customers and internal stakeholders to understand operational challenges and translate them into clear product requirements and priorities. This role requires someone comfortable working in a SaaS product environment with an understanding of APIs, integrations, and platform-based software systems.  The ideal candidate can effectively collaborate with both technical teams and retail operators, ensuring that product solutions are technically sound while addressing real-world operational needs.    Key Responsibilities  Product Strategy & Planning  Contribute to the development and execution of product strategy and roadmap initiatives  Identify product opportunities based on customer feedback, operational challenges, and market trends  Define product priorities aligned with company objectives  Develop product requirements, use cases, and user stories  Product Development & Delivery  Partner with engineering and UX teams to design and deliver new product capabilities  Participate in agile development processes including sprint planning, backlog grooming, and release planning  Ensure product features meet functional, usability, and scalability requirements  Support testing, validation, and product launch activities  Customer & Market Engagement  Engage directly with customers to understand operational workflows and product needs  Conduct customer interviews, feedback sessions, and discovery activities  Gather insights from sales and customer success teams to inform product decisions  Represent customer needs within the product development process  Technical Collaboration  Work closely with engineering teams on features involving APIs, integrations, and SaaS platform capabilities  Translate business and operational requirements into technical product specifications  Support integration requirements with retailer systems and third-party solutions  Cross-Functional Collaboration  Partner with engineering, UX, data science, revenue, and customer success teams  Support go-to-market readiness for new product releases  Communicate product updates and priorities across internal stakeholders    Qualifications  Required  Bachelor’s degree in business, technology, engineering, or related field (or equivalent experience)  3–6+ years of experience in product management or product-related roles  Experience working in SaaS or enterprise software environments  Experience collaborating with engineering teams in an agile product development environment  Strong communication and stakeholder management skills  Ability to translate customer and business needs into clear product requirements  Technical Knowledge  Working knowledge of APIs, integrations, and modern SaaS platform architecture  Ability to collaborate effectively with engineering teams on technical product features  Familiarity with product management tools and agile workflows  Familiarity with AI-enabled tooling and emerging AI capabilities, including the ability to evaluate opportunities for AI-driven features within SaaS products.  Preferred Experience  Experience in grocery retail, food service, supply chain, or store operations technology  Exposure to data-driven product development  Familiarity with AI-enabled tools, automation technologies, or predictive analytics    Key Competencies  Customer focus and empathy for operational users  Analytical and problem-solving skills  Cross-functional collaboration  Strategic thinking and prioritization  Communication and stakeholder management    Working Relationships  This role collaborates closely with:  Engineering  UX / Product Design  Data Science  Revenue / Sales  Customer Success    The estimated pay ranges for this role are as follows: $100,000 - 150,000 CAD The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.   Offices: Miami, Florida, United States (Miami); Mississauga, Ontario, Canada (Mississauga); Tampa, Florida, United States (Tampa);