Customer Service Virtual Assistant (LatAm) - R167

Hyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive. About the Client: We are a leading moving and relocation company based in the U.S., known for providing exceptional customer service and seamless moving experiences for residential and commercial clients. We are passionate about delivering quality, professionalism, and a stress-free moving process. Position Overview: We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish. Key Responsibilities: Respond to customer inquiries via phone, email, and chat promptly and professionallyProvide quotes, answer service-related questions, and assist with booking movesCoordinate scheduling changes and update internal systems accordinglyConduct post-move follow-ups to gather feedback and address any concernsEscalate complex issues to management when necessaryMaintain accurate and up-to-date customer recordsAssist with administrative tasks as needed (CRM updates, reporting, etc.) Qualifications: 3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)Excellent written and verbal communication skillsStrong organizational skills and keen attention to detailAbility to stay calm and empathetic under pressureFamiliarity with CRM tools (experience with SmartMoving is a plus)Ability to work U.S. office hoursFast, reliable internet connection and professional work environment Preferred Skills: Experience working with U.S.-based customersFamiliarity with scheduling or dispatching systemsProblem-solving mindset and proactive communication style Locations: Remote (Tijuana, Baja California, MX); Remote (Mexico City, Mexico City, MX); Remote (Brazil)