VIP Manager - iGaming

VIP MANAGER - MAGIC EDEN (IGAMING DIVISION) Magic Eden is expanding into iGaming and we’re building a best-in-class VIP program from the ground up. We’re looking for a VIP Manager who can both acquire and grow high-value players. This role combines player sourcing, relationship management, and data-driven retention. You’ll own the full VIP lifecycle from identifying and onboarding new high-value players to maximizing their long-term value through world-class experiences. WHAT YOU’LL DO VIP Acquisition & Growth - Source and acquire new high-value players through outbound outreach, referrals, partnerships, and events - Build and manage your own pipeline of VIP prospects across key markets - Develop tailored acquisition strategies for different player segments (e.g. whales, rising VIPs, crypto-native users) - Represent Magic Eden at industry events, tournaments, and private gatherings to build a strong VIP network VIP Relationship Management - Own and grow a portfolio of high-value players, driving retention, engagement, and net gaming revenue - Deliver highly personalized, high-touch experiences from tailored incentives to real-world hospitality - Build long-term trust-based relationships with top players and act as their primary point of contact Lifecycle & Retention - Identify and convert emerging VIPs using segmentation, behavioral data, and targeted campaigns - Proactively manage churn risk by monitoring player activity, spend patterns, and sentiment - Reactivate dormant VIPs through personalized outreach and incentives - Continuously refine acquisition and retention strategies based on data and player feedback VIP Experience - Partner with marketing and product to design VIP campaigns, loyalty programs, and exclusive experiences - Act as the voice of VIP players internally, influencing product, support, and risk decisions - Execute and host VIP events, tournaments, and experiences (digital and in-person) WHAT WE’RE LOOKING FOR - 3+ years in VIP management, player development, or business development within iGaming / sportsbook / casino - Proven ability to acquire and grow high-value players (not just manage them) - Strong network or experience sourcing VIP players via outbound, affiliates, or events - Deep understanding of VIP player psychology, incentives, and lifecycle management - Commercial mindset with a track record of driving revenue (NGR / LTV) - Strong relationship-building skills with high-value, demanding clients - Comfortable operating in fast-paced, ambiguous environments with high ownership WHAT YOU GET - Competitive compensation + equity - Flexible PTO - Full health, dental, and vision coverage - Wellness and remote work stipend - Remote-first team